Customer Care Co-Ordinator - New Build Housing

Approach Personnel Ltd; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An industry-leading housing developer is seeking a Customer Care Co-ordinator in Northampton. This permanent role involves managing customer communication, resolving complaints, and coordinating repairs. Ideal candidates will have customer service experience, particularly in new build housing. The position offers a salary of £28,000, 26 days of annual leave, and bonus potential.

Benefits

Basic salary of £28,000

26 days annual leave + bank holidays

Buy and sell extra holidays

Bonus potential

Qualifications

• Experience in a customer services role, preferably in new build housing or property.
• Ability to provide concise written or numerical reports.
• Confident in both verbal and written communications.

Responsibilities

• Manage communication and administration related to Customer Care.
• Resolve complaints efficiently and coordinate appointments for technicians.
• Maintain and update defect records accurately.

Skills

Customer service experience

Communication skills

Report writing skills

Computer skills (Word, Excel)

Job description

Overview

Are you an experienced customer service professional with a background in new build housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Nottingham office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What’s in it for you?

• Basic salary of £28,000
• 26 days annual leave + bank holidays
• Buy and sell extra holidays
• Bonus potential

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities

• Manage all communication and administration related to Customer Care.
• Resolve validated complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

If this is you, why not apply now