Customer Care Co-Ordinator - New Build Housing

Approach Personnel Ltd; Leicester Forest East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction services provider in the UK is seeking a reliable Customer Care Coordinator to enhance customer service in the New Build Housing sector. The role involves managing communication, addressing complaints, and coordinating appointments for various trades. The ideal candidate should have a background in housing, problem-solving skills, and a professional demeanor. This position offers annual leave, private medical insurance, and performance bonuses.

Benefits

26 Days annual leave + Bank holidays

Private medical insurance

Life Assurance

Bonus based on performance KPI's

Qualifications

• Background in housing and experience raising maintenance logs.
• Strong work ethic and willingness to help others.
• Professional outlook and bubbly personality.

Responsibilities

• Coordinate appointments for Customer Care Technicians and trades.
• Update and maintain defect records accurately.
• Manage communication and resolve complaints efficiently.

Skills

Customer service experience

Problem-solving skills

Communication skills

Ability to handle complaints

Job description

Overview

Have you got a background in New Build Housing Customer Service? Are you looking to work for a company who cares for their employees? Approach Personnel are delighted to be working in partnership with a 5* new build housing developer who are seeking a reliable and proactive Customer Care Coordinator to address queries and provide exceptional customer service. The chosen candidate will be responsible for handling communication, resolving complaints, and coordinating appointments for technicians and trades. The role involves maintaining accurate records and managing costs efficiently. This position requires excellent problem-solving skills and the ability to develop strong relationships.

What’s in it for you?

• 26 Days annual leave + Bank holidays
• Private medical insurance
• Life Assurance
• Bonus based on performance KPI's

What we are looking for?

• An individual who has a background in housing and has experience raising maintenance logs
• A bubbly personality and professional outlook to work
• A strong work ethic with a want to help others
• A thick skinned individual who can effortlessly deal with complaints and difficult customer queries

Key Responsibilities

• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Manage all communication and resolve validated complaints efficiently, seeking direction when necessary

SO IF THIS IS YOU, WHY NOT APPLY NOW