Customer Care Associate

P+S Personnel Services Ltd; Lowestoft; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK recruitment agency is seeking a Customer Care Associate for a full-time, 12-month fixed-term contract in Lowestoft. The role involves providing world-class service, managing sales orders, and handling customer queries. Ideal candidates should have strong commercial skills, excellent communication abilities, and proficiency in Microsoft programs and CRM systems. Benefits include 25 days annual leave and a pension scheme.

Benefits

25 days annual leave plus bank holidays

Employee Benefits Hub

Pension scheme

Life Assurance

Occupational Health

Qualifications

• Experience in a customer service environment.
• UK internal account management experience is preferred.

Responsibilities

• First contact for customers, ensuring world-class service.
• Handle sales orders, manage delivery requirements, and resolve technical queries.
• Keep product information updated and input critical data into a CRM system.
• Process orders by email and telephone.
• Carry out general office administration tasks.

Skills

Strong business and commercial skills

Excellent communication skills

Customer-focused mindset

Ability to multitask

Education

GCSEs (grade C or above in English & Maths)

Tools

Microsoft programs

CRM systems

Job description

Overview

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Care Associate on a full-time, 12-month fixed term contract, located in Lowestoft.

Responsibilities

• The first point of contact for customers, ensuring they receive world-class service.
• Handling sales orders, manage delivery requirements, resolve technical queries, and support our sales team.
• Keep up to date with product information and use a CRM system to add critical data.
• Process and input orders by email and telephone.
• General office administration (scanning, archiving, filing etc).

Person Specification

• Strong business and commercial skills in a customer service environment.
• GCSEs (grade C or above in English & Maths).
• UK internal account management experience.
• Proficient with Microsoft programs and CRM systems.
• Excellent communication skills.
• Customer-focused mindset
• Ability to multitask.

Working Hours

• Full-time, 37.5 hours per week.
• Two week rotation, Week 1: 9:30-17:30 and Week 2: 8:00-16:00.
• 12-month fixed term contract covering maternity leave.

Working Benefits

• 25 days annual leave plus bank holidays.
• Employee Benefits Hub.
• Pension scheme.
• Life Assurance.
• Occupational Health.