Customer Care Assistant

McDonald’s; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global fast-food chain in Basildon is looking for a Crew Member to provide excellent customer service and deliver quality food in a busy environment. Responsibilities include preparing food, serving customers, and maintaining cleanliness. The position offers competitive pay and a range of benefits including meal allowances and employee discounts, with opportunities for career progression.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Premium Shift pay

Qualifications

• Friendly, fast and accurate service to customers.
• Ability to prepare food and assist in dining areas.
• Willingness to follow training and company guidelines.

Responsibilities

• Provide friendly, fast and accurate service to customers.
• Prepare food and serve on the till.
• Deliver high standards of quality and cleanliness.

Skills

Customer service

Teamwork

Communication

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. She can answer questions, guide you through application steps, or help you find what you need. While Olivia can't make hiring decisions (those are always made by real human recruiters), she helps ensure your recruitment journey stays smooth and accessible anytime you need.

Olivia and recruitment process

Olivia is designed to help streamline parts of the recruitment experience. Olivia can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates, to help make the application process smoother and easier to navigate.

Right to work and documentation

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview goals and values

The interview is an absolutely vital part of our hiring process. It helps us understand the kind of person you are and whether you would be a great fit. The interview will normally involve questions around values and attitudes and will allow you to demonstrate why you are right for the job. For example, you might be asked to share a time you worked as part of a team and how you contributed to that team. We look for people with the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

Prospects and career path

Our employees tend to stay with us due to a fun, sociable and flexible work environment and opportunities to progress into roles with more responsibility. For example, many managers and franchisees began as crew members behind the counter or in the kitchens. We offer recognised learning, qualifications, comprehensive benefits and a clear career path.

Crew Member responsibilities

• Provide friendly, fast and accurate service to customers.
• Prepare food, serve on the till, or assist in dining areas as required.
• Deliver the highest standards of quality, service and cleanliness in the restaurant.
• Follow training, company guidelines and management direction.
• Work as a supportive team member and treat customers and colleagues with courtesy and respect.

Benefits

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more. Premium Shift pay. If you work overnights, you can earn extra pay. All team members earn above the national minimum wage. We offer a range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.

Interview slots and scheduling

If you cannot make any of the interview slots offered, you can get back in touch with Olivia and she will help you rearrange a date suitable for you.

Sustainability and pay

We are working towards a more sustainable business and future. In 2021, we launched our first net-zero restaurant to share our progress and plans.

How often you get paid can vary: typically every 2 or 4 weeks for hourly paid employees, and monthly for salaried employees. Shifts vary by location, with many restaurants open 24 hours a day. Most shifts are scheduled to fit business needs and comply with working time legislation.

Uniform and progression

You don’t need to worry about what to wear to work; a uniform is provided. We highly value talent and encourage progression; many leaders started in restaurants and moved up. There are no limits to how far or fast you can progress.

Age requirements

Does McDonald’s promote its employees? Yes. We value talent and promote from within where possible. The age requirement to work is defined by location and role.