Customer Care Advisor

RG Setsquare; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading housing development organization in Leeds is seeking an enthusiastic Customer Service Advisor to enhance customer care. You will manage relationships with customers and contractors, ensuring efficient service and effective resolution of queries. Ideal candidates should have strong customer service skills and be self-motivated. This position offers the chance to work in a dynamic team dedicated to excellence in customer service.

Responsibilities

• Provide efficient customer care service, managing the customer experience.
• Liaise with customers and sub-contractors for after-sales support.

Skills

Strong customer service skills

Ability to manage complaints

Enthusiastic, self-motivated

Excellent numeracy

Skilled in verbal and written communication

Job description

Overview

Customer Service Advisor - Leeds RG Setsquare are working in partnership with a leading Housing Development organisation based in Leeds. We are looking for an enthusiastic individual to work as a Customer Service Advisor working for the Customer Care Team based in Leeds. You will provide an efficient and effective customer care service, liaising with customers, contractors, site and management team, whilst maintaining effective working relationships.

Responsibilities

• Provide efficient and customer care service, managing and continually improving the customer service experience for customers to support their ambitions and a leader in customer service in the homebuilding industry.
• Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries, maintaining a professional and courteous manner at all times.

Qualifications

• Strong customer service skills
• Ability to manage complaints
• Enthusiastic, self-motivated
• Excellent numeracy and skilled in verbal and written communication

For further information please contact Sam Atkinson from Resourcing Group on (phone number removed).

RG Setsquare is acting as an Employment Business in relation to this vacancy