Customer Care Advisor

Candidate Source; Great Houghton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global premium FMCG brand is seeking a Customer Care Advisor located in England. This role involves supporting the consumer journey through phone, e-commerce, and email, while having a keen eye for detail in processing orders and resolving delivery issues. The ideal candidate will have experience in customer care, particularly in retail or FMCG, along with strong IT skills. A salary of up to £30,000 per annum with various benefits is provided.

Benefits

Employee discount

Free parking

Health & wellbeing programme

Life insurance

Private medical insurance

Sick pay

Qualifications

• Experience in customer care within a retailer or FMCG environment is beneficial.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint) to intermediate level.
• Must have previous customer service experience and be fluent in English.

Responsibilities

• Supporting the entire consumer journey via phone, e-commerce, and email.
• Processing domestic customer orders accurately.
• Resolving delivery issues such as delays and stock shortages.

Job description

Overview

As part of an exciting company development plan, a brand-new role has now been created for a Customer Care Advisor to join the team of a global premium FMCG brand. Along with a salary up to £30,000 per annum, you will receive a range of benefits including:

Benefits

• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Responsibilities

• Supporting the entire consumer journey (phone, e-commerce, email) directly supporting sales and indirectly working to strengthen relationship with the B2B & B2C consumers
• Quickly and accurately processing domestic customer orders, including ensuring pricing, delivery and product orders are all spot on first time
• Resolving delivery issues such as delays & stock shortage
• Managing back orders and frequently liaising with the third-party logistics operator for stock or delivery issues
• Communicating courteously with both B2B and B2C consumers by telephone and email, keeping an eye open for up-selling opportunities - staying up to date with product knowledge and promotions

Qualifications

• This role will suit someone with experience in customer care within a retailer, food/drink, FMCG, e-commerce or similar environment, with exposure to purchase order or inventory management being really useful
• A background in FMCG, food, drink, e-commerce, retailer or online retailers
• Must have previous customer service experience and be fluent in English
• Excellent IT skills with proficiency in Microsoft Suite (Word, Excel, PowerPoint) to intermediate level
• Experience with purchase order/inventory management/installation/servicing or working with other partners such as logistics companies are all really useful
• A keen eye for detail and the ability to follow up enquiries both internally & external

How to apply

To apply for this role as Customer Care Advisor, please click apply online and upload an updated copy of your CV.

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