Customer Banking Specialist – Training & Benefits

Metro Bank; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bank in Bath is looking for a dedicated customer service representative. The role involves providing exceptional service, ensuring customer needs are met, and staying compliant with regulations. Candidates should have experience in customer service and be proficient in Microsoft Office. This full-time position offers competitive salary, training, and various benefits including a pension scheme and colleague discounts.

Benefits

Competitive salary

Discretionary annual bonus

Healthcare

Life assurance

Colleague discounts

Generous holiday allowance

Attractive pension scheme

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• Experience in handling customer service queries in a controlled process environment.

Responsibilities

• Provide exceptional service to customers by understanding their needs.
• Work as part of a team to prioritize tasks against changing customer demand.
• Stay updated with regulatory training to ensure compliance.

Skills

Customer relationship management

Attention to detail

Proficient in Microsoft Office

Customer service experience

Job description

A leading bank in Bath is looking for a dedicated customer service representative. The role involves providing exceptional service, ensuring customer needs are met, and staying compliant with regulations. Candidates should have experience in customer service and be proficient in Microsoft Office. This full-time position offers competitive salary, training, and various benefits including a pension scheme and colleague discounts.