Customer Assistant - Warehouse Operative - Taunton

MARKS&SPENCER; Taunton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company is seeking a Customer Assistant in Operations to keep the store running smoothly. Responsibilities include accepting deliveries, keeping shelves stocked, and providing excellent customer service. Ideal candidates should be digitally confident and possess strong communication skills. Join us and help create a great shopping experience.

Benefits

Inclusivity and diversity commitment

Training provided for digital tools

Opportunity for career development

Qualifications

• Confident in using digital tools and systems to manage stock and deliveries.
• Strong attention to detail to ensure the store is clean and well-stocked.
• Ability to communicate effectively with colleagues and customers.

Responsibilities

• Accept deliveries and unpack goods efficiently.
• Keep the store organized and assist customers on the shop floor.
• Monitor sales targets and engage with customers.

Skills

High levels of customer service

Attention to detail

Strong communication skills

Digital capability

Adaptability

Job description

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role, and therefore we can't consider applications from anyone under the age of 18. This policy complies with relevant health and safety legislation to ensure our colleagues' safety in the workplace.

Working Pattern:

Week 1:

• Monday: 17:00-21:00
• Tuesday: 17:00-21:00
• Thursday: 17:00-21:00
• Friday: 17:00-21:00
• Saturday: 17:00-21:00

Week 2:

• Sunday: 14:30-18:30
• Tuesday: 17:00-21:00
• Wednesday: 17:00-21:00
• Thursday: 17:00-21:00
• Friday: 17:00-21:00

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organized, and ready for our colleagues and customers.

Your responsibilities include accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Your efficiency and agility will help create a seamless shopping experience by keeping products available for our customers at all times.

Our operations team ensures the store runs like clockwork, so you'll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and ensure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues across the store to support your team and foster an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and adaptable to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we seek colleagues who prioritize customers over tasks and champion our products. As the face of the business, you'll be the voice of our customers, helping us continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are always stocked
• Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
• Engage proactively with customers to understand their needs, make recommendations, and deliver remarkable service
• Build product knowledge to sell and recommend our products and services
• Utilize digital tools and communication channels effectively, with training provided

Key Capabilities

• High levels of customer service
• Attention to detail and commitment to quality work
• Openness to feedback and continuous improvement
• Effective workload planning and management
• Strong communication skills
• Adaptability to changing situations
• Ability to build positive relationships through good listening skills
• Digital capability

Everyone's Welcome

M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital future. We are revolutionizing our work and offering exciting opportunities. Now is the perfect time to join us. We promote inclusivity, trust, and respect among colleagues, customers, and suppliers. Join us and make an immediate impact.

We uphold an active Inclusion, Diversity, and Equal Opportunities Policy, starting from our recruitment process. If you require reasonable adjustments during recruitment, please share your needs with us, and we will do our best to accommodate you to ensure a fair and transparent assessment process.