Customer Assistant - Warehouse Operative - Riverside Retail Park

MARKS&SPENCER; Coleraine; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail organization is seeking a Customer Assistant in Coleraine to support store operations. Responsibilities include managing deliveries, maintaining store presentation, and providing excellent customer service. Ideal candidates should possess strong communication skills and be digitally capable. Join the team to help create a great shopping experience for customers.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback regularly.
• Takes accountability for managing own workload.

Responsibilities

• Accept deliveries and prepare crates for stock.
• Engage with customers to understand their needs.
• Monitor daily sales targets and promotions.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Job description

Work Pattern

Week 1: Thursday 16:00-22:30; Saturday 15:00-21:30. Week 2: Sunday 13:30-20:00; Friday 16:00-22:30.

Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Responsibilities

• Accept deliveries, unpack goods, and prepare crates to ensure our shop floor is always fully stocked.
• Be digitally confident. You’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
• Work as a team with colleagues from across the store to ensure a smooth operation and an inclusive environment.
• Be ready to operate across various operational tasks and adapt to changing store needs.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.