Customer Assistant - Visual Merchandiser - Rugby Elliott's Field

Marks and Spencer; Rugby; On-site; GBP 21,000 - 27,000; Full time

Job summary

A leading retailer in Rugby seeks a passionate Visual Merchandiser to create stunning displays and enhance the customer experience. The ideal candidate will have strong customer service skills, attention to detail, and proficiency with digital tools. This role requires teamwork, flexibility, and a commitment to delivering quality. Join us to make an impact in a creative retail environment!

Qualifications

• Proficient in using digital tools to enhance customer experience.
• Ability to serve customers efficiently and maintain store standards.
• Skilled in adapting to changing demands in a retail environment.

Responsibilities

• Create visual displays to attract customers.
• Serve customers and monitor sales targets.
• Collaborate with team to implement merchandising strategies.

Skills

High customer service standards

Attention to detail

Strong communication skills

Adaptability

Digital capability

Job description

All the details

Work Pattern

Week 1
Sunday 08:00-16:00
Monday 07:00-15:00
Wednesday 07:00-15:00
Thursday 07:00-15:00

Week 2
Tuesday 07:00-15:00
Wednesday 12:00-20:00
Friday 07:00-15:00
Saturday 07:00-15:00

Join our team at M&S as a Visual Merchandiser in our Clothing & Home section, where you'll become a champion of our stylish products and an influencer of the latest trends. We're seeking passionate individuals who take pride in their eye for fashion and want to delight our customers every day.

Your primary focus will be on creating remarkable visual displays that attract and engage customers, ensuring that our products are presented in the most eye-catching way. You'll also collaborate with the team to implement effective merchandising strategies.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance the customer experience and ensure they get the products they want when they need them.

Efficiency and effectiveness are key. You'll be a skilled operator, maintaining high standards in visual presentation consistently. Be prepared to work hard and go above and beyond every day.

Teamwork is crucial. You'll take responsibility for creating an inclusive store environment, supporting and respecting colleagues and customers.

Flexibility is vital. You should be confident in working across multiple store areas and adapting to changing demands seamlessly.

Are you ready? Apply now and take your marks!

Purpose

To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks and champion our products. As the face of the business, you will represent our customers' voice, helping us improve continually.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Keep the store clean and tidy; ensure shelves are stocked
• Monitor and achieve daily sales targets, promotions, and selling opportunities
• Engage proactively with customers, understand their needs, and recommend products
• Build product knowledge to sell and promote our offerings
• Utilize digital tools and communication channels effectively, with training provided

Key Capabilities

• High customer service standards
• Attention to detail and commitment to quality
• Open to feedback and continuous improvement
• Efficient workload management
• Strong communication skills
• Adaptability to change
• Ability to build positive relationships through listening
• Digital capability

Everyone's Welcome

M&S is committed to leading the retail industry in sustainability, innovation, and inclusion. We strive to create a diverse and inclusive environment and welcome flexible working arrangements.

If you need reasonable adjustments in our recruitment process, please share your requirements. We are dedicated to providing a fair and accessible application experience.