Customer Assistant - Online

Morrisons; Plymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK supermarket is seeking friendly, customer-focused individuals to join the Online team in Plymouth. The role involves picking and packing customer orders, using in-store technology, and supporting various store operations. Ideal candidates should be passionate about customer service and capable of thriving in a structured, fast-paced environment. Competitive perks include flexible shifts, holiday benefits, and a discount program.

Benefits

Fully flexible shift patterns

Six weeks holiday including bank holidays

15% discount in supermarkets

Career progression opportunities

Healthcare/Well-being benefits

Qualifications

• Must be over school leaver's age.
• Some roles require you to be over 18 due to health and safety.

Responsibilities

• Picking and packing customer orders for delivery or collection.
• Using in-store tech to manage orders and products.
• Supporting other parts of the store as needed.

Skills

Helpful and friendly approach

Enjoys staying active and being hands-on

Works well in a busy, structured environment

Comfortable using equipment safely and following processes

Loves to help support our customers and resolve their queries

Job description

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.

You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it.

You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast-paced, structured work that makes a real difference to our customers.

You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

More about our perks:

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Find out more about working in Retail at Morrisons here.

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes.

We’ll be in touch soon, so keep an eye on your phone and emails.

At Morrisons, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at [e-mail]. Alternatively, if you need adjustments at the interview stage, if you're invited for an interview you'll be given a local contact who can support you with this.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else.

We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you…

We’re Foodmakers and Shopkeepers and together, we make Morrisons

What we make, makes us who we are