Customer Assistant - Online

Morrisons; Heywood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK supermarket is seeking friendly, customer-focused individuals to join their Online team in Heywood. Successful candidates will pick and pack customer orders, ensuring timely and accurate deliveries. The role requires active engagement and the ability to thrive in a structured environment, while supporting various store functions. Competitive benefits include six weeks of holiday and discounts from day one.

Benefits

Six weeks holiday including bank holidays

15% discount from day one

Career progression opportunities

Healthcare benefits including Digital GP

Competitive pension and life assurance

Family-friendly policies

Qualifications

• Experience in a structured work environment is a plus.
• Ability to follow processes and safety protocols.

Responsibilities

• Pick and pack customer orders for delivery or collection.
• Support other parts of the store as needed.
• Use in-store technology to process orders.

Skills

Helpful and friendly approach

Enjoys staying active

Works well in a busy environment

Comfortable using equipment safely

Loves to help support customers

Job description

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection. You’ll work in a fast‑paced, structured environment with clear routines and timed activities that help keep everything running smoothly – all to make sure our customers can get what they need, when they need it. You’ll use in‑store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast‑paced, structured work that makes a real difference to our customers. You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands‑on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

We love providing our customers with a great shopping experience they won’t find anywhere else.

We are one of the UK’s largest supermarkets. We provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in‑store than any other supermarket. We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you… We’re Foodmakers and Shopkeepers and together, we make Morrisons.

Benefits:

• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a friend or family member
• Career progression and development opportunities
• Subsidised in‑store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well‑being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high‑street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family‑friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Find out more about working in Retail at Morrisons here.