Customer Assistant - Food - Walton on Thames SF

Marks and Spencer; Walton-on-Thames; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a Customer Assistant in Walton-on-Thames to provide excellent customer service in the Foods section. The role involves engaging with customers, serving efficiently, and maintaining product knowledge. Ideal candidates will have strong communication skills and a commitment to high standards of service. This position offers flexible working and aims to enhance the retail experience for every shopper.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback.
• Good level of digital capability.

Responsibilities

• Serve our customers efficiently on the shop floor.
• Keep the store clean and ensure shelves are stocked.
• Monitor and deliver on daily sales targets.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Job description

Overview

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Are you ready for it? Take your marks and get ready to apply.

Work Pattern

Sunday 14.30-18.30
Wednesday 17.00-21.30
Friday 17.00-21.30
Saturday 17.00-21.30

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

People and Inclusion

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.