Customer Assistant - Chicken Hot Hold - Luton

MARKS&SPENCER; Luton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail organization in the UK seeks a Customer Assistant for their new Hot Food counters in Luton. The role involves providing excellent customer service, serving freshly prepared hot food, and maintaining high store standards. Ideal candidates will be passionate about customer engagement, able to work flexibly, and must be 18 years or older. Join the team to make an immediate impact in a dynamic environment.

Qualifications

• Must be 18 years of age or older.
• Passionate about providing excellent customer service.
• Ability to engage and recommend products to customers.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and tidy.
• Engage with customers to understand their needs.
• Monitor daily sales targets and promotions.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Digital capability

Adaptability

Job description

Work Pattern

Working between the hours of 2pm and 10pm, a full work pattern will be discussed at interview. All colleagues will be required to work every other weekend or every Saturday/every Sunday.

Under 18 Disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant on our exciting new Hot Food counters, where you'll serve delicious, freshly prepared hot food to our customers in our larger stores. We're seeking passionate individuals who take pride in providing excellent customer service and have a love for food.

You'll be a brand ambassador, engaging with customers and recommending hot food options. Your remarkable service will ensure they feel valued, and leave satisfied every time they visit.

At M&S, our customers don't wait. You'll be ready to roll up your sleeves, handle hot food safely, and go above and beyond to deliver quality service every day.

Being digitally confident is essential. You'll use our in-store tools to process orders efficiently, ensuring customers get the food they want, when they want it.

Being a team player is crucial. You'll work with your colleagues to maintain high standards on the hot food counters, supporting the overall operation and creating a great inclusive store environment.

Flexibility is also vital. You should be confident to work across different areas of the food service, adapting to the fast-paced and ever-changing demands of the hot food counter.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.