Customer Assistant

Co-op Group; Crewe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail store in Crewe is seeking a Customer Team Member to provide exceptional customer service. Responsibilities include supporting colleagues, ensuring store compliance, and engaging with the community. The ideal candidate will have strong people skills and the flexibility to work varied shifts. This part-time role offers paid training and various employee benefits, including discounts and support for your career progression.

Benefits

30% discount on all products

Pension scheme with employer contributions

Full paid training

Flexible working hours

Cycle-to-work scheme

Qualifications

• Aged 18 or over required due to working hours.
• Ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in problem-solving.
• Ensure store compliance with safety regulations.
• Assist with new product introductions.
• Engage in community support activities.

Skills

Customer service orientation

People skills

Flexibility

Job description

Overview

Customer Team Member
Location: Readesdale Avenue, Crewe, CW2 8QP
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role includes working in our in-store bakery.

Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

What you’ll do

• Friendly and thoughtful service - you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

What this job would suit

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Application and assessments

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.