Customer Assistant

Co-op Group; Barrow-in-Furness; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail cooperative in Barrow-in-Furness seeks a Customer Team Member. Responsibilities include delivering excellent customer service, ensuring store safety, and engaging in community activities. The ideal candidate should be flexible and possess strong people skills. Competitive pay and various benefits such as a pension scheme and discounts are offered.

Benefits

30% discount on in-store products

Pension scheme with up to 10% employer contributions

Access to virtual healthcare services

31 days holiday (pro rata for part time)

Cycle-to-work scheme

Employee assistance service

Qualifications

• Genuine care for customers and members' needs.
• Great people skills to build relationships.
• Positive approach to change and adaptability.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Solve problems for customers and members.
• Ensure store safety and compliance.
• Introduce new products and share knowledge.
• Support local community activities and events.

Skills

Customer service skills

Problem-solving

Positive attitude

Flexibility

Job description

Customer Team Member
Location: 38 Ainslie Street, Barrow-in-Furness, LA14 5BJ
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Overview

We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Responsibilities

• Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience.
• Work with store colleagues to solve problems for customers and members.
• Keep the store safe and legal: stock shelves, check prices, dates and temperatures.
• Introduce new products and services and share experiences with colleagues so everyone learns together.
• Support your local community by getting involved in activities and events.

What this job is suited for

• A genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Inclusive recruitment

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we\'ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Application details

As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.