Customer and Shipping Coordinator

Oxford Instruments Plc; Oxford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in Oxford is seeking a candidate to manage urgent customer orders, ensuring quality and delivery targets. The ideal applicant will have experience in high technology and capital equipment, along with strong time management and problem-solving skills. This role offers various benefits including private healthcare and structured career development opportunities.

Benefits

Private healthcare

25 days annual leave

Flexibility in benefits package

Qualifications

• Experience in a high technology and capital equipment business is essential.
• Leadership experience in team and project management is required.
• Knowledge of commercial order aspects is expected.

Responsibilities

• Manage urgent customer orders and ensure quality standards.
• Support spares and warranty order administration.
• Ensure spares delivery aligns with targets.

Skills

Experience in high technology and capital equipment

Team and project management

Commercial understanding of Customer Relations

Good time management skills

Problem-solving skills

Sales influencing skills

Excellent relationship building

Tools

Office software

ACT!

Job description

At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

Responsibilities

• Manage urgent customer orders through the business ensuring they are shipped in full to quality standards
• Support in spares and warranty order administration including loading of orders
• Manage Spares delivery, ensuring all shipments are within delivery targets
• Act as a bridge between service and operations ensuring customers' expectations are met and maintained
• Support planning activities for all spares and warranty assemblies
• Ensure Procurement lead-times are aligned with the planned shipments
• Ensure parts safety stocking levels are maintained, continuously reviewing stocking requirements based on recent demands
• To support and follow up all service quotations with a view to closing orders
• Update customers and service staff on spares, warranty shipments
• Work with regions, to ensure appropriate stocking levels are in place for install base
• Obtain Voice of the Customer data and report on reasons of non-converted quotations with an aim to improving the conversion rate and customer service
• Where necessary resolve any customer issues in a timely manner

Qualifications and Experience

• Experience in a high technology and capital equipment business
• Experience of team and project management
• Knowledge of commercial aspects of orders, and their impact on the business
• Good knowledge of widely used software packages (Office, ACT!, etc.)
• Knowledge and working experience of Export Control rules and regulations

Professional Skills and Personal Qualities

• Sales/commercially based understanding of Customer Relations
• Time management skills
• Problem solving skills
• Strong influencing skills
• Excellent relationship building skills with key internal contacts
• A strong team player
• Presents self assertively, willing to challenge others and reacts positively to challenges to own thinking/judgement
• Highly innovative and thinks ahead to act decisively on opportunities or problems
• High levels of energy and drive to achieve challenging project goals in tight time scales

Note to recruitment agencies

Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

Benefits

In addition to a competitive starting salary, Oxford Instruments also offers structured career development opportunities, a good work-life balance, private healthcare, a share incentive plan, 25 days annual leave, early finish on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.