Customer Advocacy Manager - Manufacturing

Autodesk; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the UK is seeking a Customer Advocacy Manager. This role involves driving customer engagement and adoption of new technologies while collaborating closely with the product development team. Ideal candidates should have 2+ years of relevant manufacturing experience, strong communication and relationship-building skills, and proficiency in CAM software. The position offers a hybrid working environment and the chance to impact customers' success.

Benefits

Annual cash bonuses

Stock grants

Comprehensive benefits package

Qualifications

• 2+ years' relevant experience in a Manufacturing role.
• Excellent communicator and relationship builder.
• Proficient level of English.

Responsibilities

• Connect and engage with Fusion Manufacturing customers to drive adoption.
• Bring a customer's perspective to the development organization.
• Collaborate with a team of subject matter experts.

Skills

Communication skills

Relationship building

Presentation skills

Customer advocacy

Education

Relevant qualification in Engineering/Machining/Manufacturing subjects

Tools

CAM software (Autodesk Fusion preferred)

Job description

Position Overview

Interested in shaping the future of Autodesk Manufacturing? Are you passionate and energized by working closely with customers? If so, this is the role for you!

As a Customer Advocacy Manager, you'll help shape the future of Manufacturing in Autodesk Fusion. You'll play a key role in ensuring the success of our customers, by maximizing the quality of future software releases and putting our users' perspectives at the center of our decision making.

You will report to the Senior Manager of Fusion Customer Advocacy, with a mix of onsite and hybrid initiatives.

Responsibilities

• You will connect and engage with Fusion Manufacturing customers to drive adoption for new technology and workflows
• As a subject matter expert, you'll bring a customer's perspective to the development organization, ensuring new technology is in line with customer expectations
• You’ll provide customer feedback and emerging trends to product team stakeholders
• You will work closely with customers in the Fusion Insider Program, to ensure feedback is captured ahead of full customer release
• Validate our Manufacturing capabilities in‑product and certify end‑to‑end workflows, in close collaboration with our Technology Centers
• Roll out new Manufacturing technology to our customers, to our partner network and internally across Autodesk
• Collaborate with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code

Minimum qualifications

• 2+ years' relevant experience in a Manufacturing role
• Relevant qualification in Engineering/Machining/Manufacturing subjects
• Experience using CAM software (Autodesk Fusion preferred)
• Excellent communicator and relationship builder
• With a desire to do the best for our customers
• Comfortable and confident presenter/public speaker
• Travel internationally as required
• Proficient level of English

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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