Customer Advisor - Temporary

Pavers Shoes; Plymouth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A growing retail company in Plymouth seeks a part-time Customer Advisor to deliver exceptional customer service and assist with shoe care and accessories. The role requires a positive attitude and the ability to work weekends and weekdays. Training will be provided to ensure success. Competitive hourly pay starting at £11.70 per hour with additional benefits including staff discounts and pension contributions.

Benefits

Generous Staff Discount

Increasing Holiday Entitlement

Company Pension Contribution

Access to employee-led charitable scheme

Career pathways and online learning

Wellbeing and financial support

Qualifications

• Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment is beneficial.
• A positive attitude and strong work ethic are essential.
• Ability to work a mixture of weekend and weekday shifts.

Responsibilities

• Deliver exceptional customer service.
• Advise customers on shoe care and accessories.
• Achieve daily KPI targets.
• Maintain a friendly, positive team atmosphere.
• Support store standards and stock management.

Skills

Exceptional customer service

Product knowledge

Team player

Ability to achieve KPIs

Job description

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You willhelp us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at!>

We have a part time Customer Advisor opportunity to join our Pavers team in Plymouthon a 12 hours per week temporary contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation : an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy : providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Deliver exceptional customer service
• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
• Be self-aware, being able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements and stockroom