Customer Advisor - Army Recruitment Support (Full-Time)

Capita plc; Upavon; On-site; GBP 25,000; Full time

Job summary

A leading recruitment firm in Upavon is seeking a Customer Advisor to handle inbound calls from candidates interested in joining the British Army. The role requires excellent customer service skills and adaptability to a shift pattern. The ideal candidate will possess strong IT skills and effective communication abilities. This full-time role offers a competitive salary, generous leave, and numerous benefits, contributing to a diverse and inclusive working environment.

Benefits

Salary of £24,043.50

23 days' holiday, rising to 27

Volunteering day

Pension and life assurance

Free onsite parking and canteen

Qualifications

• Previous customer service skills, face to face or over the telephone.
• Good IT skills using Microsoft Office Suite.
• Flexible to work shift patterns.
• Empathy and patience.

Responsibilities

• Answering calls from individuals looking to join the British Army.
• Responding to online webchat enquiries.
• Accurately updating the internal database.
• Escalating any problems that may occur.

Skills

Customer service skills

IT skills using Microsoft Office Suite

Active listening

Teamwork

Job description

A leading recruitment firm in Upavon is seeking a Customer Advisor to handle inbound calls from candidates interested in joining the British Army. The role requires excellent customer service skills and adaptability to a shift pattern. The ideal candidate will possess strong IT skills and effective communication abilities. This full-time role offers a competitive salary, generous leave, and numerous benefits, contributing to a diverse and inclusive working environment.