Customer Advisor - Argos (in Sainsbury's)

Sainsbury’s Group; Witney; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading UK retailer is seeking customer service colleagues to ensure a great shopping experience. The role involves assisting customers, managing transactions, and maintaining store organization. Ideal candidates must be above school-leaver age, possess Right to Work eligibility, and be flexible to work part-time across various shifts. This position offers competitive benefits, including a discount card and various wellbeing supports.

Benefits

10% discount at Sainsbury's, Argos, Tu, and Habitat

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Shopping discounts and special offers

Wellbeing support through Employee Assistance Programme

Qualifications

• Must be above the school-leaver age in the UK.
• Must have Right to Work eligibility in the UK.
• Flexible to work across varied shifts including weekends.

Responsibilities

• Deliver excellent customer service at various locations.
• Collect products for customers and assist with transactions.
• Maintain cleanliness and organization of the store.

Skills

Customer service

Teamwork

Attention to detail

Flexibility

Digital tools proficiency

Job description

Responsibilities

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Make sure that the stock room is neat and tidy, and restocking products from deliveries
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Benefits

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Eligibility

• You must be above the school-leaver age in your country
• You must have Right to Work eligibility in the UK
• Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

About Us

Sainsbury's company vision: Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.

If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury's is truly a "Great Place to Work".