Customer Advisor - Argos

Sainsbury’s Group; Milnrow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail group in the UK seeks enthusiastic colleagues to deliver excellent customer service. Responsibilities include assisting customers on the shop floor, processing payments, and providing product advice. Candidates should thrive in a fast-paced environment and demonstrate teamwork. The role offers benefits such as discounts, free food, and generous holiday entitlement.

Benefits

10-15% discounts at Sainsbury's and Argos

Free food and hot drinks

Generous holiday entitlement

Pension matching

Employee assistance programme

Qualifications

• Friendly and welcoming with enthusiasm for helping customers.
• Comfortable discussing financial services.
• Thrives in a fast-paced, physical environment.

Responsibilities

• Deliver excellent customer service on the shop floor.
• Collect products and process payments.
• Assist customers with product questions and advice.

Skills

Customer service

Teamwork

Attention to detail

Flexibility

Digital tools proficiency

Job description

Overview

We are looking for enthusiastic colleagues who will deliver excellent customer service and support in a fast-paced environment.

Responsibilities

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Benefits

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. We are an inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.