Customer Advisor

Pavers Shoes; West Bromwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A growing retail business in West Bromwich is seeking a part-time Customer Advisor. The role requires delivering exceptional customer service and advising on shoe care and accessories. Candidates should be passionate about customer service and have a 'can do' attitude. Competitive pay starts at £11.70 per hour with opportunities for progression and valuable benefits, including generous staff discounts.

Benefits

Generous staff discount

Holiday entitlement

Company contribution pension

Access to employee support services

Access to career development programs

Qualifications

• Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment.
• Passion for great customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service.
• Advise customers on shoe care and accessories.
• Achieve daily KPIs.
• Maintain store standards and product placements.

Skills

Customer service

Team player

Self-awareness

Product knowledge

Job description

Are you passionate about achieving sales targets and finding just the right products for customers?

Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?

Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?

We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to compliment a customer’s needs, offering genuine, honest, and knowledgeable advice on our all products.

You could have previous experience as a Sales Assistant, Retail Assistant or in a Customer Care environment. We will give you full training and support to ensure you succeed in your role, but the right attitude and behaviours are a must. Our stores are like family, offering a nurturing environment to learn, grow, and thrive in, whilst having fun at work!

We have a part time Customer Advisor opportunity to join our Pavers team in West Bromwich on a 6 hours per week contract.

You’ll need good availability as the role will include a mixture of weekend and weekday working.

Pay, Hours & Benefits for our Customer Advisor

£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour)

Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour)

• Generous Staff Discount scheme, some of which can be shared with your family and friends!
• Holiday Entitlement which increases with service.
• Company Contribution Pension
• Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
• Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
• Access to wellbeing and financial support through RetailTRUST

Day to Day responsibilities as our Customer Advisor

• Deliver exceptional customer service
• Advise customers on shoe care and accessories to compliment their needs, achieving daily KPI’s in the process
• Be self-aware, being able to question, learn, and take responsibility for yourself
• Be a team player, maintaining a friendly, engaging, and positive attitude
• Support the maintenance of store standards, product placements and stockroom