Customer Advisor

Capita plc; Upavon; On-site; GBP 25,000; Full time

Job summary

A leading recruitment firm in Upavon is seeking a Customer Advisor to handle inbound calls from candidates interested in joining the British Army. The role requires excellent customer service skills and adaptability to a shift pattern. The ideal candidate will possess strong IT skills and effective communication abilities. This full-time role offers a competitive salary, generous leave, and numerous benefits, contributing to a diverse and inclusive working environment.

Benefits

Salary of £24,043.50

23 days' holiday, rising to 27

Volunteering day

Pension and life assurance

Free onsite parking and canteen

Qualifications

• Previous customer service skills, face to face or over the telephone.
• Good IT skills using Microsoft Office Suite.
• Flexible to work shift patterns.
• Empathy and patience.

Responsibilities

• Answering calls from individuals looking to join the British Army.
• Responding to online webchat enquiries.
• Accurately updating the internal database.
• Escalating any problems that may occur.

Skills

Customer service skills

IT skills using Microsoft Office Suite

Active listening

Teamwork

Job description

Recruiting tomorrow's Army today. Be the best to support the best!

As a Customer Advisor your role will involve receiving inbound calls from candidates who are looking to join the British Army and responding to any enquiries regarding their application processes.

• Full-time, permanent role: working 37.50 hours per week. Hours of work follow a rota between 8.15am-7.00pm Monday to Friday and a rotated Saturday (approximately 1 in every 8).
• Office working: at our Upavon, Wiltshire office
• As part of the induction process, you will be required to attend an in-person, 1.5 day, induction at our offices in Bovington

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

What you'll be doing

• Answering calls from individuals looking to join the British Army
• Responding to online webchat enquiries
• Accurately updating the internal database
• Escalating any problems or issues that may occur
• Responding to candidate questions regarding various stages in the recruitment process
• Supporting team members as and when required

What we're looking for

Essential

• Previous customer service skills - face to face or over the telephone
• Good IT skills using Microsoft Office Suite
• Adaptable to in house databases
• Comfortable working in a team environment as well as independently
• Active listening skills with the ability to type key information at the same time
• Must have the flexibility to work a shift pattern, between the hours of 8.15am-7pm
• Empathy and patience

Desirable

• Familiarity with army careers, would be an advantage

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information;

Recruitment Partnership Project | Capita

What's in it for you?

• Offering a salary of 24,043.50
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto enrolment to a pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Joining a large existing team environment
• Excellent training and opportunities to progress
• Free onsite secure parking, onsite canteen and shop facilities

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we'll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]