Customer Advisor

Boots Opticians; Newton Abbot; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail pharmacy is seeking a Customer Advisor to enhance customer experience and manage various in-store tasks. The ideal candidate will excel in communication, provide excellent customer service, and thrive in a team environment. The hourly rate starts at £12.40, with great benefits including discounts and a retirement savings plan. Opportunities for growth and training are provided.

Benefits

Generous employee discounts

Flexible benefits scheme

Discretionary annual bonus

Access to 24/7 counselling support

Enhanced maternity/paternity leave pay

Qualifications

• Excel in a varied environment and work at pace.
• Communicate and listen effectively.
• Desire to be a proud brand ambassador.

Responsibilities

• Help customers and provide great advice on products.
• Promote in-store offers to customers.
• Ensure the store runs smoothly with good product display.

Skills

Communication

Teamwork

Customer Service

Adaptability

Job description

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

Overview

You will work onsite and report into the Assistant or Store Manager. Your role could include helping on the tills, advising our customers, or working in our back shop. You will also:

Responsibilities

• Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, and recommend items they hadn’t considered.
• Promote in-store offers and schemes—provide information to customers to help them make the best choice.
• Help our stores run smoothly by ensuring products are displayed well, providing a great service on tills, and assisting with stock in the stock rooms.
• Work with other team members to provide a great shopping experience and keep the store clean and presentable.
• Receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

• Full training is provided for this role; we are looking for people who:
• Excel in a varied environment and work at pace
• Communicate and listen effectively
• Enjoy working as part of a team and promote a collaborative dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help customers find the best products for them

It would be great if you also have

• Experience providing customer care and delivering great customer service; this is desirable but not essential

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above. Find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it’s with you we change for the better.

What’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.