Customer Advice and Support Advisor - Hawick Contact Centre - SBO09371

Scottish Borders Council; Hawick; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government authority in Scotland is seeking a motivated Customer Advisor for a full-time temporary position. The role involves providing advice and support on various council services via multiple communication channels, emphasizing exceptional customer service. Candidates should possess at least 5 SCE Standard Grades, including English. This position promotes diversity and welcomes applications from all minority groups.

Responsibilities

• Provide advice and support via telephone, email, live chat, and face to face.
• Deliver exceptional customer service.

Skills

Customer service skills

IT skills

Education

At least 5 SCE Standard Grades at level 3 or above including English

Job description

Job Details

Grade: 5A

Salary: £26004.58 - £28,139.83 per annum

Hours: 35 hours per week

Contract Duration: Temporary until 31/03/2026 or earlier return of the post holder

Interviews will be held 7th, 8th or 9th October 2025

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre. The post is a full time Temporary Contract to 31/03/2026. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Informal Enquiries

Informal enquiries may be made to Janet Mitchell at [e-mail].

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.