Customer Account Manager

Michael Page (UK); West Yorkshire; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A medium-sized business services organisation in England is seeking a Customer Account Manager for a 6-month fixed-term contract. The role involves managing client accounts and ensuring their needs are met efficiently. The ideal candidate will have proven experience in customer service, strong communication skills, and a proactive problem-solving approach. This position offers a competitive salary ranging from £28,000 to £32,000 and hybrid working after initial training.

Benefits

Competitive salary

Opportunity for career development

Supportive work environment

Qualifications

• Experience in the business services industry is preferred.
• Effective problem solving and customer-oriented attitude are essential.

Responsibilities

• Manage a portfolio of client accounts effectively.
• Act as the primary point of contact for customer queries.
• Collaborate with internal teams to provide tailored solutions.
• Monitor account performance for growth opportunities.
• Maintain accurate client information in systems.
• Handle customer complaints to resolution.

Skills

Proven experience in customer service or account management

Strong communication and interpersonal skills

Ability to manage multiple client accounts

Excellent problem-solving skills

Proficiency in using CRM systems

Customer-focused mindset

Job description

• 6 month fixed term contract offering an immediate start
• Competitive salary on offer

About Our Client

This role is with a medium-sized organisation specialising in delivering exceptional business services. The company is recognised for its commitment to providing high-quality customer service and fostering strong client relationships.

This role will be hybrid working after 2 weeks training in the Ripponden office.

Job Description

• Manage a portfolio of client accounts, ensuring their needs are met promptly and effectively.
• Act as the primary point of contact for customer queries and concerns.
• Collaborate with internal teams to deliver tailored solutions for clients.
• Monitor account performance and identify opportunities for growth.
• Ensure all client information is accurately maintained and updated in company systems.
• Handle customer complaints professionally to achieve resolution and satisfaction.

The Successful Applicant

A successful Customer Account Manager should have:

• Proven experience in customer service or account management within the business services industry.
• Strong communication and interpersonal skills to build lasting client relationships.
• Ability to manage multiple client accounts effectively and efficiently.
• Excellent problem-solving skills with a proactive approach to challenges.
• Proficiency in using CRM systems and other relevant software.
• A customer-focused mindset with a commitment to providing excellent service.

What's on Offer

• Competitive salary ranging from £28,000 to £32,000.
• Opportunity to work in a supportive and professional environment.
• Be part of a company that values client satisfaction and service excellence.
• Fixed-term contract with a potential for career development.

If you are passionate about customer service and looking to excel as a Customer Account Manager within the business services industry, we encourage you to apply.