Customer Account Manager

Trade Recruit; Peterborough; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading education and coaching company in Peterborough is seeking a Customer Account Manager to build relationships with clients and drive their success. The successful candidate will manage a portfolio of customers, ensuring engagement and retention with a compensation of £35,000 - £40,000 plus incentives. Candidates should possess strong account management skills and a results-driven approach, thriving in a fast-paced environment.

Benefits

Performance-based incentives

Professional development opportunities

Health & Wellbeing Programme

On-Site Gym Access

Canteen with Subsidised Food Options

Free On-Site Parking

Sponsored Development Opportunities

Qualifications

• Strong B2B account management or customer success experience.
• Excellent communication and negotiation skills at high-value transactions.
• Highly organized and able to manage multiple accounts.

Responsibilities

• Act as the primary relationship owner for assigned customers.
• Manage contracts, renewals, and upsells to ensure value.
• Drive retention and accountability through regular check-ins.

Skills

B2B account management

Communication skills

Negotiation skills

Organizational skills

Problem-solving

Results-driven mindset

Job description

Customer Account Manager
Peterborough (Office Based, Full Time)

About Trade Mastermind

Trade Mastermind is the UK's fastest-growing education and business coaching company for trades and construction business owners. With nearly 1,000 active customers and 80+ new businesses joining our ecosystem every month, we help entrepreneurs scale from tradesmen to business owners — covering business strategy, marketing, sales, operations, finance, recruitment, and more.

We're on a mission to build the world's largest education and services platform for trades — and we're looking for ambitious, driven people to join us on the journey.

The Role

As a Customer Account Manager (CAM), you will be the dedicated point of contact for a portfolio of Trade Mastermind Academy customers. You'll own the post-sale relationship, ensuring customers achieve results, stay engaged, and continue to invest in their long-term growth with us.

This is not just a support role — it's about driving retention, results, and revenue.

What You'll Be Doing

• Acting as the primary relationship owner for your assigned customers
• Managing contracts, renewals, and upsells — ensuring every customer sees the value of their investment
• Driving retention by ensuring customers attend training sessions, complete their program, and implement what they learn
• Proactively handling objections, challenges, and potential cancellations — turning risks into renewals
• Working closely with our coaching, events, and operations teams to make sure customers are achieving their business goals
• Tracking performance and reporting on key metrics: renewals, upsells, NRR (Net Revenue Retention), and churn
• Hosting regular check-ins and review calls with customers to drive accountability and results

What We're Looking For

• Strong B2B account management or customer success experience
• Excellent communication and negotiation skills — confident in handling high-value (£50k-£100k+) customer commitments
• Results-driven mindset: you love targets, retention, and growth
• Professional, mature presence — able to sit across from business owners and earn their respect
• Highly organised, able to manage multiple accounts and priorities at speed
• A proactive problem-solver who thrives in a fast-paced, high-growth environment

Why Join Us

• £35,000 -£40,000 salary + performance-based incentives
• Continuous professional development with a clear pathway for progression.
• A fast-paced, entrepreneurial environment with a high-performance culture.
• Opportunity to work with a nationally recognised brand that delivers tangible business results.
• Company Equipment Provided - Everything you need to succeed
• Tailored Training & Development - Aligned with your personal career goals
• Vibrant Company Culture - Join a motivated, passionate and supportive team
• Company Events - Regular team-building and social occasions
• Health & Wellbeing Programme - Designed to support your physical and mental wellbeing
• Modern Office Environment - High-spec facilities designed to foster productivity
• Free On-Site Parking - Convenience for all staff
• Sponsored Development Opportunities - Courses and qualifications funded for your progression
• On-Site Gym Access - Stay active at work
• Canteen with Subsidised Food Options - Fresh, affordable meals and snacks