Customer Account Administrator

8103 Rhenus Warehousing Solutions Lutterworth Limited; Lutterworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company seeks a dedicated Customer Account Administrator to join their team in Lutterworth. The successful candidate will provide support to customers daily, manage stock and shipping operations, and assist in producing essential reports. Ideal candidates will possess strong communication skills, proficiency in Microsoft Office, and at least one year of relevant experience. This full-time position provides an opportunity to grow within a dynamic, international environment with a focus on teamwork and customer satisfaction.

Qualifications

• Excellent command of the English language, both written and spoken.
• At least one year’s experience in a similar role.
• Knowledge of principles and practices of organization and records management.

Responsibilities

• Liaise with customers to provide support and advice on queries.
• Produce daily reports, including KPIs and activity logs.
• Arrange shipping, manage stock movements, and gather data to produce invoices.

Skills

Communication skills

Microsoft Office

Prioritization skills

Administration skills

Teamwork

Organizational skills

Job description

Customer Account Administrator page is loaded

Customer Account Administrator

Apply remote type No mobile working locations Lutterworth, United Kingdom time type Full time posted on Posted Yesterday job requisition id JR114883

Business Unit:

BU Warehousing Solutions

Business Line:

BL Warehousing Solutions Europe

Target Hire Date:

2025-09-12

What You Can Expect :

Shift Pattern: Mon to Fri, 08:30 - 17:00 (one hour unpaid break)

Key Responsibilities:

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.

• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.

• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.

• Manage stock movements and transfers via WMS System.

• Liaise with re-works to plan and cost any pre-retail requirements.

• Gather data to produce invoices and deal with PO issues when required.

• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.

• Provide guidance, support and informal coaching to administrators and new colleagues.

• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.

• Able to apply vigilance and care in approach to work, judging when and who else to involve

• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

What You Bring:

Skills & Knowledge:

• Excellent command of the English language, both written and spoken and good communication skills

• Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)

• Ability to prioritise tasks within a daily work allocation, defined timetable or routine

• Accurate and reliable

• Administration and organisation skills

• Able to work as part of a team as well as on their own

• The role would suit a person that has had at least one years’ experience in a similar role and environment.

• Knowledge of the industry

• Knowledge of principles and practices of organisation, planning, records management and general admin.

About Us

Are you looking for a new professional challenge in international trade? Then you've come to the right place. As an international customs service provider with over 592 employees in 17 countries, we create customised solutions through our expertise, innovative technology and value-added services. At ALS, we trust our dedicated experts and empower them to independently design compliant and efficient solutions. Our product portfolio ranges from customs clearance to customs consulting.

ALS is on a permanent growth course. This opens up long-term prospects for various specialists and career changers. We like things to be pragmatic and uncomplicated, and also support openness and fairness, collegiality and teamwork. Initiative and a can-do mentality are just as much a part of us as stability and foresight: Together, they make us strong for the future. Sounds like solid opportunities for committed professionals? That's exactly how it is.

Technical Support

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