Custody Administrator

Sodexo; Ashford; On-site; GBP 11,000; Part time

Job summary

A leading global service provider is seeking an IOMU Custody Administrator at HMP Bronzefield. This part-time role (16 hours per week) involves delivering administrative support, managing competing priorities, and ensuring compliance with procedures. Key qualifications include strong IT skills, attention to detail, and the ability to communicate effectively with various stakeholders. Successful candidates must pass Enhanced Level 2 Security Clearance. Join us for an opportunity to make a meaningful impact in a structured environment.

Benefits

Free car parking

Free meals on site

Access to on-site gym

Employee Assistance Programme

Sodexo retirement plan

Discounts with over 1,900 retailers

Gym and lifestyle discounts

Confidential 24/7 Employee Assistance Programme

Qualifications

• Organised and reliable administrator comfortable in structured environments.
• Experience working within strict compliance frameworks.
• Willingness to attend required training sessions.

Responsibilities

• Provide comprehensive administrative support to the IOMU.
• Complete sentence calculations and manage release documentation.
• Liaise with external agencies including Probation Services and Courts.

Skills

Strong IT skills

Attention to detail

Ability to manage deadlines

Confidence in communication

Organisational skills

Customer-focused approach

Ability to work independently

Tools

Microsoft Office

Job description

Integrated Offender Management Unit (IOMU) Custody Administrator

Location: HMP Bronzefield

About the Role

The Integrated Offender Management Unit (IOMU) sits at the heart of HMP Bronzefield, providing vital administrative support to ensure residents receive structured, lawful, and purposeful sentence management throughout custody and beyond.

We are seeking an IOMU Custody Administrator to support operational colleagues by delivering accurate, timely, and compliant administrative services. You will act as a key point of contact for internal teams and external agencies, contributing directly to safe custody, lawful release, and effective offender management.

This is a fast-paced role that requires strong attention to detail, the ability to manage competing priorities, and confidence working within a highly regulated environment.

Join Sodexo and be part of something greater - a team where you can act with purpose and thrive in your own way.

For more information, please visit Sodexo Careers.

Main Responsibilities

• Provide comprehensive administrative support to the IOMU in line with policies, procedures, and Prison Service Instructions (PSIs)

• Accurately complete sentence calculations, including new sentences, transfers, recalls, civil, and confiscation orders

• Ensure the correct and timely release of residents, including preparation of licences and release documentation

• Coordinate court productions, including physical attendance and video link appearances

• Manage parole processes, including oral hearings, dossier collation, and coordination with all parties

• Identify and notify the Home Office of all Foreign National Offenders

• Liaise with external agencies including Probation Services, Courts, Immigration, and Social Services

• Support Sentence Planning Boards, Release on Temporary Licence (ROTL), and Home Detention Curfew (HDC) processes

• Conduct pre-release checks and ensure all documentation is accurate and submitted on time

• Maintain and update computer systems and records

• Respond to telephone, email, and written enquiries, complaints, and post

• Take minutes for meetings when required and support the Custody Team Leader and Manager

• Ensure all work is completed with a high level of security awareness and confidentiality

Please refer to the attached job description for full role requirements.

The Ideal Candidate

You will be an organised, reliable administrator who is comfortable working in a structured and process-driven environment.

You will have:

• Strong IT skills, particularly in Microsoft Office

• Excellent attention to detail and accuracy

• Ability to prioritise workload and manage competing deadlines

• Confidence communicating with internal teams and external partners

• Experience working within strict processes, procedures, and compliance frameworks

• Strong organisational and diary-management skills

• A customer-focused approach with a calm and professional manner

• Ability to work independently and as part of a team

• Willingness to attend training as required

Please note: Successful candidates will be subject to Enhanced Level 2 Security Clearance and an Enhanced DBS check.

Package Description

• Salary: £10,842 per annum

• Hours: Part-time, 16 hours per week

• Working pattern: Wednesday & Friday, 08:30-17:30 (subject to change)

• Fixed term 1 year contract

• Benefits:

• Free car parking

• Free meals on site

• Access to on-site gym

• Employee Assistance Programme

Why Join Sodexo?

Working with Sodexo is more than a job - it's a chance to be part of something greater. You'll be part of a company that values you, supports your development, and enables you to make a meaningful impact every day.

We offer 20+ benefits, including:

• Sodexo retirement plan

• Discounts with over 1,900 retailers

• Gym and lifestyle discounts

• Confidential 24/7 Employee Assistance Programme offering emotional, legal, and financial support

Further details can be found in the attached benefits information.

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As a global leader in Quality of Life services, we operate in 55 countries, serving over 100 million consumers each day.

We are committed to equality, diversity, and inclusion and welcome applications from candidates from underrepresented backgrounds. We are proud to be a Disability Confident Leader, offering guaranteed interviews to candidates with disabilities who meet the minimum criteria.