CRM Transformation Analyst - Hybrid Role

VIVID Housing; Portsmouth; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading housing provider in Portsmouth is recruiting for a Business Analyst to support an ambitious digital transformation program. The role offers a mix of home and office working, requiring collaboration with project teams to gather business requirements and improve systems. Candidates should have at least 2 years of business analysis experience, strong communication skills, and ideally experience with CRM projects. This permanent position comes with attractive benefits including holiday flexibility and a contributory pension.

Benefits

26 days holiday plus bank holidays

Productivity-related bonus scheme

Generous contributory pension of 6%

Life assurance at 3× annual salary

Private medical insurance

Health care cash plan

Enhanced pay for maternity/paternity leave

Electric car scheme

Coaching and mentoring programmes

Qualifications

• At least 2 years experience as a Business Analyst.
• Demonstrated knowledge of business analysis techniques and processes.
• Experience on a CRM project is a bonus.

Responsibilities

• Gather and document business requirements.
• Define to-be processes and support change delivery.
• Run workshops for process mapping with stakeholders.

Skills

Business analysis techniques

Communication skills

Problem-solving

Teamwork

Customer service orientation

Education

Qualification in business analysis techniques or equivalent experience

Tools

MS Dynamics

Job description

A leading housing provider in Portsmouth is recruiting for a Business Analyst to support an ambitious digital transformation program. The role offers a mix of home and office working, requiring collaboration with project teams to gather business requirements and improve systems. Candidates should have at least 2 years of business analysis experience, strong communication skills, and ideally experience with CRM projects. This permanent position comes with attractive benefits including holiday flexibility and a contributory pension.