CRM Success Analyst: Incident & Data Insights (Hybrid, 12m)

EF Recruitment; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading SaaS organization is seeking an experienced Customer Success Analyst for a 12-month contract based in Central London. This hybrid role requires 2-3 days a week in the office and focuses on maintaining a structured approach to incident management and investigations. Candidates should have strong analytical skills, with experience using tools such as Google Workspace and Tableau, as well as a knack for identifying data patterns. The position offers long-term benefits, including free breakfasts and a global work environment.

Benefits

Global company

Long contract

Hybrid role

Free breakfast

Qualifications

• Experience in incident management, investigations, or an analytical role in a service environment.
• Strong analytical skills with a proficiency in tools like Google Workspace and Tableau.
• Ability to identify patterns in data and provide actionable insights.

Responsibilities

• Support timely handling of incidents and investigations.
• Ensure cases are triaged and progressed effectively.
• Perform root cause analysis and identify trends.

Skills

Incident management

Analytical skills

Google Workspace

Tableau

Slack

Salesforce

Jira

ITIL Foundation

Job description

A leading SaaS organization is seeking an experienced Customer Success Analyst for a 12-month contract based in Central London. This hybrid role requires 2-3 days a week in the office and focuses on maintaining a structured approach to incident management and investigations. Candidates should have strong analytical skills, with experience using tools such as Google Workspace and Tableau, as well as a knack for identifying data patterns. The position offers long-term benefits, including free breakfasts and a global work environment.