CRM Specialist

THE TALENT SET; Bristol; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A recruitment agency is seeking a CRM Specialist for a 12-month contract in Bristol. The successful candidate will manage a Salesforce-based CRM, provide user support, and drive data accuracy. A salary of £32,000 to £37,500 is offered with a hybrid working model of 2-3 days a week in the office. Candidates must have the right to work in the UK.

Qualifications

• Hands-on experience with Salesforce or a similar CRM system.
• Strong attention to detail and excellent data management skills.
• Experience with automation tools (Salesforce Flows, HubSpot Workflows).

Responsibilities

• Maintain accurate and consistent data within the Salesforce CRM system.
• Provide user support, troubleshooting, and training to colleagues.
• Build and deliver monthly and ad hoc reports to support strategic objectives.

Skills

Salesforce experience

Data management

Data cleansing

Communication skills

Automation tools usage

Tools

Excel

SQL

Job description

Role Overview

The Talent Set is working with The Royal Photographic Society to recruit a CRM Specialist for an initial 12-month FTC basis. This is a fantastic opportunity for a proactive and detail-focused individual to take ownership of a Salesforce-based CRM system, supporting internal teams, driving data accuracy, and enabling smarter digital processes. The successful candidate will play a key role in developing CRM capability, providing user support and training, and collaborating with colleagues to ensure systems are working seamlessly to meet organisational goals.

Key Responsibilities

• Maintain accurate and consistent data within the Salesforce CRM system
• Provide user support, troubleshooting, and training to colleagues across the organisation
• Act as the primary point of contact for CRM-related queries and internal digital projects
• Build and deliver monthly and ad hoc reports to support strategic objectives
• Assist colleagues in creating and refining Salesforce dashboards and reporting tools
• Manage Gift Aid and financial reporting processes to ensure accuracy and compliance
• Process event and membership refunds through the CRM
• Support the Membership team with CRM-driven communications and operational needs
• Build and maintain Salesforce Flows and automations to improve efficiency
• Liaise with developers, consultants, and technology partners to maintain system stability and security
• Coordinate upgrades, support requests, and troubleshooting with external providers
• Represent the organisation in discussions about integrations and enhancements
• Support digital literacy among staff through practical guidance and training

Person Specification

• Hands-on experience with Salesforce or a similar CRM system
• Strong attention to detail and excellent data management skills
• Skilled in data cleansing, segmentation, and analytics (Excel, SQL, or CRM-native tools)
• Confident communicator, able to support and train non-technical colleagues
• Comfortable managing multiple tasks independently and balancing stakeholder needs
• Experience with automation tools (e.g. Salesforce Flows, HubSpot Workflows)
• Ability to troubleshoot CRM issues and optimise workflows
• Experience working in a membership or non-profit environment
• Familiarity with website and CRM integrations
• Understanding of financial processes and reporting requirements
• Previous experience working with IT providers or development agencies
• Adaptability to evolving digital tools and organisational processes

What’s on Offer

• An initial 12-month contract within a fantastic organisation.
• Hybrid working with 2-3 days per week in their Bristol office.
• A salary of £32,000 to £37,500 for the successful candidate.

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.