CRM Project Manager

IT Talent Solutions; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic tech consulting firm is looking for a CRM / Salesforce Project Manager for a 1-year fixed-term contract in Milton Keynes. You will lead the delivery of a multi-phase Salesforce programme, manage project timelines and deliverables while ensuring effective communication among stakeholders. The ideal candidate has a proven record in delivering Salesforce CRM projects and possesses strong governance skills. This role requires regular visits to partners in London and offers an exciting opportunity for those passionate about CRM and data quality.

Qualifications

• Proven track record delivering complex Salesforce CRM projects.
• Deep understanding of Data Cloud, Marketing Cloud, Lead Management.
• Strong governance discipline in planning and reporting.

Responsibilities

• Own planning, scope, and delivery for Salesforce phases.
• Manage risks and budgets effectively.
• Oversee testing cycles and launch readiness.

Skills

Delivering complex Salesforce CRM projects

Data Cloud and Marketing Cloud understanding

Strong governance discipline

Exceptional communication skills

Solid business analysis ability

Agile project environment experience

Proactive problem-solving

Education

Salesforce certifications (Administrator, PM/BA)

Job description

CRM / Salesforce Project Manager - 1 year fixed term contract.

MUST:

You must be local to Milton Keynes and be willing to visit partners in London on a regular basis.

Role Overview

Lead the delivery of a multi‑phase Salesforce programme, ensuring smooth implementation, strong governance and successful user adoption.

Key Responsibilities

• Project Delivery & Governance
  • Own planning, scope, timelines and delivery for Salesforce Phase 1 & 2.
  • Manage risks, budgets, RAID processes and partner performance.
  • Coordinate cross‑functional teams and run Agile ceremonies.
• Salesforce Platform & Data
  • Oversee initial platform configuration, security, environments and releases.
  • Ensure scalable architecture and robust data governance.
  • Define standards for data quality, integrations and technical design.
• Lead & Sales Management Rollout
  • Deliver end‑to‑end rollout of Lead and Sales Management processes.
  • Support process mapping, UAT and change adoption.
• Stakeholder & Change Management
  • Act as the link between business teams, technical teams and external partners.
  • Lead regular communication forums and feedback loops.
  • Ensure SOWs include measurable deliverables and acceptance criteria.
• Quality Assurance & Reporting
  • Oversee testing cycles, issue resolution and launch readiness.
  • Maintain documentation, dashboards and executive reporting.
  • Ensure GDPR alignment and complete post‑implementation reviews.

Skills & Experience (Emphasised)

Essential

• Proven track record delivering complex Salesforce CRM projects.
• Deep understanding of Data Cloud, Marketing Cloud, Lead Management and core CRM capabilities.
• Strong governance discipline - planning, RAID, budgeting, sprint management and reporting.
• Exceptional communication and stakeholder skills, able to influence at all levels.
• Solid business analysis ability, translating business needs into clear technical tasks.
• Confident working in Agile or hybrid project environments.
• Able to challenge assumptions, drive clarity and manage ambiguity.

Desirable

• Salesforce certifications (Administrator, PM/BA credentials).
• Experience with integrations, data migration and the wider Salesforce ecosystem.
• Background in CRM strategy, customer experience or process optimisation.

Person Profile

• Clear, persuasive communicator with a collaborative approach.
• Highly organised, structured and detail‑driven.
• Comfortable engaging senior stakeholders and managing complex landscapes.
• Proactive problem‑solver who anticipates issues and removes blockers.
• Passionate about CRM, data quality and continual improvement.