CRM Product Business Analyst - Senior Associate

J.P. Morgan; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in the UK is seeking a CRM Product Business Analyst to drive strategic data solutions across its Commercial and Investment Bank. The role involves defining strategic core data solutions, gathering business requirements, and leading collaborative efforts with stakeholders. Ideal candidates will have a bachelor's degree and at least 3 years of experience in data management within financial services. This position offers rich opportunities for innovation and career growth within a dynamic environment.

Qualifications

• 3+ years’ experience in data management or business transformation.
• Knowledge of Core data and client onboarding processes.
• Excellent communication and relationship management skills.

Responsibilities

• Define strategic solutions and designs for contact data.
• Gather and analyze business requirements with stakeholders.
• Translate business requirements into clear feature specifications.

Skills

Data management

Stakeholder management

Analytical skills

Product management

Agile methodologies

Education

Bachelor’s degree

Tools

CRM systems

Data management tools

Job description

Join our Commercial and Investment Bank (CIB) Data team as a CRM Product Business Analyst.This role offers a unique opportunity to drive strategic data solutions across the Commercial & Investment Bank, impacting high-profile change programs. Be a part of a team that values innovation, collaboration, and career growth.

As aCRM Product Business Analyst within the CIB Core Data organization, you will be responsible for defining and delivering strategic Core data solutions. You will collaborate with Product Solutions and Program Management partners to ensure alignment with business needs and priorities. Your role will involve building)은 stakeholder trust, scoping data needs, and demonstrating business value.

The CIB Core Data organization is dedicated to unlocking value through high-quality, PID compliant core data. Our team works closely with Line of Business stakeholders and Core Data Operations and Technology partners to deliver robust product strategies. This position is pivotal to the success of strategic initiatives like CRM, providing an outstanding opportunity at JP Morgan Chase.

• Define strategic solutions and designs for contact data informed from business use case gathering, focusing on delivering business value for strategic initiatives like CRM.
• Gather, analyze, and document business requirements partnering with business stakeholders across Wholesale businesses & CRM teams.
• Lead stakeholder meetings, including preparation and presentation of data models and solutions.
• Translate business requirements into clear feature specifications for development teams, ensuring alignment with product vision and business priorities.
• Own كريم 제품 백로그, maintaining transparency with stakeholders through regular delivery reviews and updates.
• Support the adoption of the strategic Core data model from onboarding to downstream business processing, working with cross-functional teams.
• Develop business cases as needed for prioritization of technology build or enhancements and engage in the annual budgeting process.
• Support Agile methodologies by hosting sprint planning, daily stand‑ups, and sprint reviews to drive efficient delivery and team collaboration.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree and experience in delivering technical and/or operational change.
• 3+ years’ experience in data management, business transformation, or product ownership within financial services, preferably Wealth or Investment Management.
• Knowledge of Core data and client onboarding processes.
• Excellent analytical skills, with the ability to present fact‑based recommendations in a clear, logical, and concise way: "tell a story" with data.
• Strong time management skills, efficient at multi‑tasking, and able to work under pressure to deliver multiple business demands on time, to a high‑level standard.
• Knowledge of Commercial & Investment Bank businesses.
• Excellent relationship management, team leadership, and influencing skills.
• Experience in Product Management, Agile/Scrum methodologies, and backlog management.
• Ability to work in a highly dynamic environment with changing and multiple Noord priorities.
• Ability to understand logical data models and work with data architects to translate conceptual models to logical models.
• Confidence in communicating internally at all levels.
• Analytical and problem‑solving skills.

Preferred Qualifications, Capabilities, and Skills:

• Proven track record of successful stakeholder management and collaboration.
• Familiarity with CRM systems and data management tools.