CRM Manager

MAG; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology and travel company in Manchester seeks a CRM Manager to enhance customer engagement across brands. The role involves crafting data-driven campaigns to improve customer experience and loyalty. Candidates should possess strong CRM knowledge, data analysis skills, and experience in managing multiple projects. Join a creative team dedicated to delivering real results in a dynamic environment with excellent perks.

Benefits

25 Days Holiday (increasing with service)

10% Company Pension

Annual Bonus Scheme

On-site Gym

MediCash Health Scheme

Flexible Benefits & Discounts

Qualifications

• Proven experience in a CRM Manager role or similar.
• Deep understanding of CRM principles and tools.
• Strong data analysis and segmentation skills.
• A creative and results-driven mindset.
• Excellent communication and collaboration skills.

Responsibilities

• Lead and shape customer engagement strategies.
• Craft and deliver personalized multi-channel campaigns.
• Optimize customer journeys and test new ideas.
• Drive key engagement metrics like open rate and retention.

Skills

CRM campaign design

Data analysis

Segmentation skills

Communication skills

Project management

Tools

CRM software

Email marketing tools

Job description

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For airports, for partners, for people. We are CAVU.

At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences.

From our revenue-accelerating single platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self.
Whether youre working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel.

If youre looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you.

Together, we can reach new heights. Together, we are CAVU.

Whats the role?

We're looking for a CRM Manager to join our growing marketing team, helping to lead and shape our customer engagement strategies across our AMEA and EMEA brands.

Youll be at the heart of crafting and delivering personalised, data-driven multi-channel campaigns (email, SMS and beyond), with the goal of enhancing customer experience, improving loyalty, and driving commercial performance. Working closely with internal stakeholders, youll continuously optimise journeys, test new ideas, and bring innovation into everything you do all while driving key engagement metrics like open rate, retention, and customer lifetime value.

This is an exciting opportunity to join a fast-moving team that thrives on creativity, collaboration, and delivering real results.

About You

Youre a motivated CRM professional who understands the value of strong customer relationships and knows how to build them. You have proven experience designing and running CRM campaigns end-to-end, with the ability to interpret data, optimise performance, and keep your eye on the bigger picture.

Youll likely bring:

Proven experience in a CRM Manager (or similar) role

Deep understanding of CRM principles and tools

Strong data analysis and segmentation skills

A creative and results-driven mindset

Excellent communication and collaboration skills

The ability to manage multiple projects in a fast-paced environment

A passion for continually improving the customer experience

If youre excited by the opportunity to play a key role in shaping customer journeys and helping us build lasting relationships with our customers wed love to hear from you.

The Perks

25 Days Holiday (increasing with service to 28), plus 4 flexible bank holidays

Option to buy up to 10 extra days annual leave

10% Company Pension

Annual Bonus Scheme

On-site Gym

MediCash Health Scheme

Flexible Benefits & Discounts including up to 50% off CAVU products like Escape Lounges and Airport Parking

Rail and retail discounts

2 Paid volunteering days per year

Access to our internal events calendar including wellbeing and ID&E activities

Learning & development opportunities including a mentoring programme and learning grants

Enhanced parental leave (T&Cs apply)

The Interview Process

Recruiter screen a 15-minute chat to learn about your experience, goals, and what you're looking for in your next role.

Skills & Competency interview focused on the technical side of the role.

Values interview so we can understand how youd thrive in our culture.

ID&E at CAVU

At CAVU, inclusion, diversity and equity matter deeply to us. We want CAVU to be a place where everyone feels welcome and supported, and were proud to be an equal opportunities employer.

Research shows some people are less likely to apply unless they meet every single requirement especially women. If youre excited about this role but your experience doesnt perfectly align with every bullet point, we still encourage you to apply. Wed love to hear from you.

We also want to ensure anyone with a disability feels supported throughout the interview process if you need adjustments, please let us know.

Are you ready to reach new heights?
Apply via the link.