CRM & Loyalty Leader for Luxury Skincare

Noble Panacea; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading skincare brand in Greater London is searching for a Customer Engagement Manager to enhance customer engagement and retention strategies. You will develop CRM programs, manage a concierge team, and report on key metrics. Ideal candidates will have 5-10 years of experience in luxury or beauty markets, strong leadership skills, and expertise in CRM tools like Salesforce and Bloomreach. This role offers an opportunity to influence customer experience and loyalty in a revolutionary company.

Qualifications

• 5-10 years of experience in brand or agency with CRM/Loyalty/Retention.
• Demonstrated leadership success in relevant fields.
• Experience in luxury, beauty, or skincare markets.

Responsibilities

• Develop strategies to enhance customer engagement and loyalty.
• Lead CRM programs to drive repeat purchases.
• Manage the customer concierge team to provide VIP service.
• Identify and implement relevant CRM technology solutions.
• Report weekly and monthly on key engagement metrics.

Skills

CRM expertise

Leadership

Analytical skills

Strategic thinking

Financial literacy

Presentation skills

Education

Bachelor's Degree or equivalent

Tools

Salesforce

Bloomreach

Ometria

Klaviyo

Job description

A leading skincare brand in Greater London is searching for a Customer Engagement Manager to enhance customer engagement and retention strategies. You will develop CRM programs, manage a concierge team, and report on key metrics. Ideal candidates will have 5-10 years of experience in luxury or beauty markets, strong leadership skills, and expertise in CRM tools like Salesforce and Bloomreach. This role offers an opportunity to influence customer experience and loyalty in a revolutionary company.