CRM Executive – London

Blue Legal; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading international law firm is seeking a CRM Executive to enhance their marketing efforts in London. The role focuses on CRM system implementation and user engagement improvements through collaboration within the Marketing & BD department. Ideal candidates have a background in Marketing within legal or professional services and good knowledge of CRM systems.

Qualifications

• Previous experience in a Marketing team within a Legal/Professional Services firm.
• Proficient in Contact Management Systems and able to recommend solutions.
• Strong understanding of business processes and strategic goals.

Responsibilities

• Support implementation of new CRM systems and long-term strategic plans.
• Communicate with users to gather requirements and suggest solutions.
• Monitor user adoption and develop training materials for CRM usage.

Skills

Communication

User Engagement

Data Analysis

CRM Systems (Salesforce)

Training Development

Job description

A leading international law firm is seeking a CRM Executive to join their London office. This role will support with the implementation of the firm’s new CRM system, and long-term strategic projects and plans to improve user engagement and behaviour. This role sits in the CRM team within firm’s Marketing & BD department, and works closely with a Senior CRM Executive & Manager.

The Responsibilities:

• Communicate with a range of users to understand requirements and suggest potential solutions through use of the CRM.
• Collection of user feedback to develop new processes and provide training.
• Monitoring user adoption and usage KPIs, using reports and dashboards from the CRM.
• Assist the Senior CRM Executive with the maintenance of data and compliance with best-practice standards.
• Collaborate with the senior team to understand objectives and advise on how to improve e-marketing and BD targeting using the CRM.
• Development of training programmes and materials, to identify new innovative uses of the CRM systems.
• Analysis of existing CRM processes, recommending improvements to increase team efficiency.

The Candidate:

• Previous experience working within a Marketing team in a Legal / Professional Services firm.
• Knowledge and experience in using Contact Management Systems.
• Understanding of requirements of key users to encourage engagement and find solutions to their challenges with the use of the CRM system.
• Strong understanding of business processes and strategic goals within a professional services firm.
• Ability to adapt and learn to use the developing CRM function and unfamiliar software quickly.
• Experience working with CRM systems such as Salesforce.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.

The Recruitment Process – How to get it right!

The cost and time spent recruiting can vary dramatically depending on the recruitment process you adopt. It’s important to know how to get the most out of your recruitment specialists […]

Providing executive recruitment, search and career coaching for legal professionals as well as business development, marketing, events, PR and communications professionals.

London

0207 118 3003

New York