CRM Enterprise Applications Manager

Latcom plc; City Of London; Remote; GBP 70,000 - 85,000; Full time

Job summary

A leading technology firm in the UK is seeking a CRM Enterprise Applications Manager to oversee the management and optimisation of enterprise applications, mainly focused on HubSpot CRM. This remote position involves leading a team, collaborating with stakeholders, and driving operational excellence to enhance system integrations. Experience with vendor management and SaaS applications is crucial. Candidates must have UK working rights and be comfortable working around children.

Qualifications

• Proven experience in vendor management, contract negotiations, and working with external account managers.
• Strong expertise in HubSpot administration, including experience with HubSpot APIs and integrations.
• Proven experience managing, configuring and supporting SaaS-based enterprise applications.

Responsibilities

• Manage the UK IS Application Services team ensuring targets are consistently met.
• Lead on the planning, implementation, testing, and rollout of new enterprise applications.
• Manage HubSpot CRM by overseeing user administration, data integrity, workflow automation, reporting, and system optimisations.
• Work closely with leadership to translate business requirements into technical solutions.
• Lead a department that provides support for core enterprise applications.
• Identify opportunities for system enhancements and process optimisation.

Skills

Vendor management

HubSpot administration

Managing SaaS applications

API-based integrations

Data governance

Workflow automation

Understanding enterprise systems

Communication

Job description

CRM Enterprise Applications Manager – UK

We are looking for a CRM Enterprise Applications Manager to work in the UK.

Key considerations:

• My client has several centres throughout the UK, so you'll report to whichever one is closest to you. There will be some travel to other centres, but this is mainly a remote position - you'll just need to go in for workshops or key meetings.
• Since you'll be working around children, you'll need to complete an enhanced DBS check, so please only apply if you're comfortable with this.
• My client isn't able to sponsor visas, so you'll need to have full, permanent UK working rights. Unfortunately, student visas and Tier 2 General visas won't work. The only exception is if you're on a Tier 2 Dependant visa that doesn't expire until after 2027, or if you'll be getting your ILR at your next extension.

Job Purpose

The Enterprise Applications Manager is responsible for leading the UK IS Application Services team and ensuring the effective management, configuration, and optimisation of enterprise applications. A major focus of this role will be driving the successful delivery of the HubSpot CRM project, ensuring seamless integration with other business systems and enabling data-driven decision-making across the organisation. This is a fantastic opportunity to shape the future of my clients enterprise applications, contribute to strategic projects on my client's technology roadmap, and to help drive operational excellence across the company.

Duties and Responsibilities

Management, Planning and Delivery

• Manage the UK IS Application Services team ensuring targets are consistently met.
• Lead on the planning, implementation, testing, and rollout of new enterprise applications and major enhancements to existing systems, partnering with internal teams, vendors/partners and other key stakeholders to deliver well-integrated, purpose-fit solutions that support strategic business goals.

Application Management and Configuration

• Manage HubSpot CRM by overseeing user administration, data integrity, workflow automation, reporting, and system optimisations. Leverage automation and AI where possible to enhance performance.
• Act as the primary liaison with HubSpot and other enterprise software vendors. Work with account managers to enhance systems in alignment with business needs.
• Ensure enterprise applications follow best practices for security, access control, and compliance with relevant regulations.

Stakeholder Collaboration

• Work closely with leadership, internal and external stakeholders to translate business requirements into technical solutions.

Support / Troubleshooting

• Lead a department that provides support for core enterprise applications.
• Assist in training users, promoting adoption, and ensuring a smooth transition during system upgrades or new implementations.

Continuous Improvement

• Identify opportunities for system enhancements and process optimisation.
• Collaborate with internal teams and external partners to implement improvements.

Skills Required

• Proven experience in vendor management, contract negotiations, and working with external account managers.
• Strong expertise in HubSpot administration (certifications are a plus), including experience with HubSpot APIs and integrations.
• Proven experience managing, configuring and supporting SaaS-based enterprise applications.
• Familiarity with integration tools and methods (e.g., API-based integrations, middleware solutions and automation platforms).
• Experience in data governance, workflow automation, and process optimisation.
• Strong understanding of how enterprise systems interact across departments (e.g., CRM, finance, HR, TMS, LMS).
• Able to travel, when required, to centres.

Please send in your CV if you have the above skills.