Critical Shift Supervisor - Continental

RG Setsquare; City Of London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading technical recruitment agency is seeking an experienced Critical Shift Supervisor to lead a high-performing engineering team in a business-critical environment in London. This hands-on role involves managing shift activities, guiding technicians, and ensuring compliance with safety and operational standards. The ideal candidate has at least 5 years of relevant engineering experience, leadership skills, and a strong technical background in critical environments. This opportunity offers a dynamic work environment with significant responsibility.

Qualifications

• Minimum of 5 years' relevant engineering experience.
• Previous shift supervisor or team leadership experience.
• Strong understanding of critical engineering environments.

Responsibilities

• Manage, plan, schedule, and oversee shift engineering team activities.
• Ensure compliance with all safety and security procedures.
• Act as primary escalation point for issues.

Skills

Engineering experience

Team leadership

Electrical Engineering knowledge

Problem-solving skills

Organizational skills

Microsoft Office proficiency

Communication skills

Education

City & Guilds / NVQ Level 3 in Electrical Engineering

18th Edition Wiring Regulations (BS 7671)

Job description

We are seeking an experienced Critical Shift Supervisor to lead a technical engineering team within a business‑critical environment in London. This is a hands‑on leadership role responsible for ensuring the safe, compliant, and effective delivery of critical maintenance services across a 24/7 operation.

You will oversee shift technicians, manage workloads, act as the key escalation point for clients and management, and ensure all critical systems operate to the highest standards. This role is ideal for a technically strong supervisor with experience in critical environments and a passion for leading high‑performing teams.

Key Responsibilities

• Manage, plan, schedule, and oversee day‑to‑day activities of the shift engineering team
• Provide holiday, sickness, and training cover across the shift team
• Review work logs and outstanding actions to ensure timely completion
• Ensure full compliance with all safety, security, and site procedures
• Manage contractor performance and support vendor relationships
• Act as the primary escalation point for client and management issues
• Support the development and delivery of critical services training programmes
• Share technical knowledge and industry expertise to resolve complex operational issues
• Review Planned Preventative Maintenance (PPM) assessments and recommend improvements or upgrades
• Ensure incidents and out‑of‑line events are fully documented and reported
• Resolve complex technical problems and implement effective solutions
• Introduce new methods or processes to help the team meet operational objectives
• Lead by example, driving high standards of behaviour, professionalism, and service delivery
• Ensure team performance positively supports customer and business objectives

Skills, Qualifications & Experience

• Minimum of 5 years' relevant engineering experience
• Previous shift supervisor or team leadership experience
• City & Guilds / NVQ Level 3 (or equivalent) in Electrical Engineering
• 18th Edition Wiring Regulations (BS 7671)
• Strong understanding of critical engineering environments
• Advanced Microsoft Office skills (Word, Excel, Outlook)
• Excellent organisational, planning, and problem‑solving skills
• Ability to communicate complex or sensitive information clearly

RG Setsquare is acting as an Employment Agency in relation to this vacancy