Crisis Recovery Worker - Medway

Mental Health Matters; Brompton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading mental health charity seeks qualified personnel to provide recovery-focused support in Brompton. You will deliver emotional guidance, assess client needs, and promote independence. Ideal candidates are compassionate and experienced in mental health delivery, ready to make a significant impact in the community.

Qualifications

• Experience in providing recovery-focused support to individuals with mental health needs.
• Ability to assess and manage risk effectively.
• Strong communication skills for interacting with clients and colleagues.

Responsibilities

• Deliver emotional support and guidance via multiple communication methods.
• Assess client needs and determine risks.
• Record client interactions accurately.

Skills

Compassionate support

Emotional support delivery

Risk assessment

Communication under pressure

Education

Relevant qualifications in mental health

Job description

Overview

To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients. We are looking for an experienced, compassionate and qualified person to provide high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

Responsibilities

• Deliver emotional support, advice and guidance via face to face, telephone, and video.
• Assess a situation to determine risk and the needs of the person accessing support.
• Make decisions under pressure whilst communicating with the person accessing support.
• Accurately record new contacts and details of visits and calls on relevant electronic systems.
• Work in line with performance targets and key contractual requirements, providing data and case studies as requested.
• Advise and be actively involved in individual risk assessment and review.
• Where identified, an appropriate action plan/safety plan will be put in place to meet the individual\'s needs.
• Encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.
• Work with a range of partners and external agencies to meet individual\'s needs and support with individual safety and delivery of the service.
• To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
• Communicate with external stakeholders as required.
• Actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.

About Mental Health Matters

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.