Crisis Recovery Worker

NHS; Dartford; On-site; GBP 24,000 - 28,000; Part time

Job summary

A valued mental health support organization is seeking a Mental Health Crisis Recovery Worker in Dartford. This role involves delivering support to clients with varied mental health needs, promoting social inclusion and independence. Responsibilities include assessing risks and collaborating with stakeholders. Ideal candidates will have relevant qualifications and experience in mental health. Offers a supportive work environment with professional development opportunities.

Benefits

25 days annual leave

5% contributory pension scheme

Employee Assistance Programme

Discounted gym membership

Qualifications

• Experience working with individuals experiencing mental health challenges.
• Ability to maintain accurate records.
• Skills in assessing mental health needs.

Responsibilities

• Provide emotional support and guidance.
• Assess risks and needs of clients accessing support.
• Collaborate with partners to meet individuals' needs.
• Participate in training and mentoring for new staff.

Skills

Awareness of mental health issues

Record keeping

Needs assessment

Education

Level 2 qualification in Health and Social Care

Level 3 qualification in Health and Social Care

Job description

To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients. We are looking for an experienced, compassionate and qualified person to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion.

Job Title and Location

Mental Health Crisis Recovery Worker – 25 hours per week – Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX.

Schedule and Salary

Shifts: 5 x 5 hr shifts – 6pm – 11pm (Monday – Sunday), 365 days a year. Salary: £24,960 – £27,560.

Job responsibilities

• Deliver emotional support, advice and guidance via face to face, telephone, and video.
• Assess a situation to determine risk and the needs of the person accessing support.
• Make decisions under pressure whilst communicating with the person accessing support.
• Accurately record new contacts and details of visits and calls on relevant electronic systems.
• Work in line with performance targets and key contractual requirements, providing data and case studies as requested.
• Advise and be actively involved in individual risk assessment and review.
• Where identified, put in place an appropriate action plan/safety plan to meet individual's needs.
• Encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.
• Work with a range of partners, stakeholders and external agencies to meet individual's needs and support with individual safety and delivery of the service.
• Work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
• Actively obtain relevant literature/resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
• Partake in training and mentoring for all new staff.
• Attend all relevant meetings and supervision sessions.
• Work as part of a team and on own initiative where required.
• Work with the team to continually improve own and team performance.
• Ensure your personal training and development needs are identified.
• Actively involve people and their informal support networks in service planning, delivery and review.
• Carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract.
• Agree to be contacted whilst not on shift to alleviate any rota issues/difficulties that will assist in ensuring continuous service delivery (last option).
• Actively promote a positive image of Mental Health Matters and mental health issues.
• Engage with community events, meetings and forums and local organisation and networks.
• Promote the service and MHM.
• Proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
• Any other duties relevant to the post.

About us

Mental Health Matters is a national charity that provides innovative and life‑changing mental health support for individuals and communities. We offer a diverse range of services, and each person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people‑focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce that will make a positive impact on our communities.

Qualifications

• Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment.
• Level 3 qualification in Health and Social Care, or equivalent subject.

Experience

• Have awareness of/lived experience and experience of working with people who have experienced mental health issues.
• Experience of record keeping.
• Experience of assessing needs of those with Mental Health needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Benefits

We offer a comprehensive, in‑person training programme in the first week of employment and beyond, plus a range of benefits:

• A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service.
• A 5% contributory pension scheme, with the opportunity to increase contributions.
• A holistic approach to your health and wellbeing, including Employee Assistance Programme, personalised wellbeing action plans and access to a Virtual GP Service.
• Enhanced family‑friendly policies, pay and leave.
• Cycle‑to‑work scheme.
• Discounted gym membership.
• Healthcare cash plan.
• A discount platform covering online, high‑street and supermarket purchases.
• Tailored induction and probation review programme to support your success.
• Structured career development pathways and support from our Accredited Learning Team.

How to Apply

We operate Safer Recruitment processes; if you are interested in this role, please apply via our online application form. Please ensure you answer all of the shortlisting questions to demonstrate how you meet the Person Specification criteria. If you have any additional supporting information you would like to, you can add it into your application form. We are an equal opportunities employer and value diversity. We may ask for personal information during the application process, but everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Claire Tunaley –

Employer name

Mental Health Matters

Address

Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX