Crisis Care Practitioner - Clinical Access Line/County South

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 32,000 - 39,000; Full time

Job summary

A major healthcare service provider in the UK seeks an experienced Band 6 Mental Health clinician. You will assess and triage mental health crises, supervise a team of recovery workers, and conduct community visits. Ideal candidates will have post-qualification experience, particularly in crisis settings. This role offers support and training within a dedicated team to ensure effective client care.

Benefits

In-house occupational health services

Health and Wellbeing support

Employee-led staff networks

Commitment to reducing carbon emissions

Qualifications

• Enthusiastic and experienced Band 6 Mental Health clinicians.
• Sound knowledge of risk assessment and evidence-based practice.
• Experience working in crisis teams is advantageous.

Responsibilities

• Provide clinical assessment and signposting for mental health crises.
• Supervise recovery workers and allocate team work.
• Conduct home and community visits with comprehensive assessments.

Skills

Clinical assessment

Triage skills

Experience in crisis settings

Report writing

Safeguarding knowledge

Education

Post-qualification experience in Mental Health

Job description

Overview

The Clinical Access Line is a new service, central to the delivery of the 111 Mental health option national requirement. Within the Clinical Access Line, recovery workers will take initial calls and direct callers to the most appropriate service to meet their needs. The team will also provide advice and guidance through a triage process where the urgency of care required is assessed and signposted accordingly. Relevant training will be provided upon successful recruitment to the post. Within the County South CRHT the post holder will also have devolved management, leadership and development role in ensuring and supporting the effective delivery of clinical practice. This service supports clients aged 18 and over with severe mental health problems and/or an acute psychiatric crisis in accordance with quality practice and procedures. The post holder will provide mental health assessments and support to clients within a variety of settings including the client’s home, and other health and non-statutory settings. The post holder will work as part of a team that includes both qualified and unqualified clinicians who are knowledgeable about different services and options and will be supported by a Clinical Lead on each shift. The access line will provide one number for support and referrals to secondary mental health crisis services within Nottingham and Nottinghamshire and will include all ages.

To support and supervise recovery workers taking calls and to assist in making appropriate decisions of signposting. Also to plan, allocate and supervise the work of the team. To complete triage assessments of more complex calls using a triage tool to assess the urgency of care that is required. To work alongside partnership agencies and services such as EMAS services and street triage as well as the crisis resolution teams. To demonstrate expertise in analysing and reflecting upon their own clinical practice and that of others in all aspects of care given to patients in crisis and their families/carers. To work effectively with colleagues from other disciplines as appropriate throughout the assessment and treatment process. To have highly developed report writing skills and be able to make appropriate referrals to other services. Be responsible for providing and receiving highly complex, sensitive distressing and emotional information in relation to health issues. Develop knowledge of safeguarding procedures and experience in how to manage these situations including advising colleagues where necessary. To work within professional and ethical frameworks established by national bodies such as the Department of Health and the NMC. To complete home and community visits for clients, including comprehensive assessments and reviewing risks thoroughly on a regular basis. The post holder would be expected to travel independently to visits throughout a variety of shifts. The post holder would also be expected to feel competent in assessing client’s suitability for admission to psychiatric hospital and feel confident in completing gatekeeping assessments in the community.

Responsibilities

• Provide clinical assessment, triage and signposting for citizens of all ages in a mental health crisis as part of the Crisis Resolution/Home Treatment Service.
• Supervise recovery workers taking calls and assist in making appropriate signposting decisions; plan, allocate and supervise the team’s work.
• Complete triage assessments for more complex calls using a triage tool to determine urgency of care.
• Work with partnership agencies and services (e.g., EMAS, street triage, crisis resolution teams).
• Analyse and reflect on own clinical practice and that of others; maintain highly developed report writing skills and make referrals to other services.
• Manage highly complex, sensitive, distressing and emotional information related to health issues.
• Develop safeguarding knowledge and manage safeguarding situations, advising colleagues when necessary.
• Work within professional and ethical frameworks established by national bodies (e.g., Department of Health, NMC).
• Conduct home and community visits with comprehensive assessments and regular risk reviews; travel independently to visits across shifts.
• Assess client suitability for admission to psychiatric hospital and complete gatekeeping assessments in the community.

Qualifications and Experience

• Enthusiastic and experienced Band 6 Mental Health clinicians to provide clinical assessment, triage and signposting to citizens of all ages in a mental health crisis.
• Experienced Clinician with post-qualification experience and a sound knowledge of risk assessment; evidence-based practice.
• Experience of working in a crisis team or community setting is advantageous.
• Participation in delivering effective clinical services within the Crisis Resolution/Home Treatment Service in line with national and local standards.

About Us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire\'s biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks support our diverse workforce and promote an inclusive culture. The health and wellbeing of our colleagues is a top priority, supported by in-house occupational health and staff counselling services and a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with an Energy and Environmental team ensuring compliance with environmental legislation, improving environmental performance, and supporting our net-zero commitment.

Application Note

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The DBS application cost is £26.40 (standard) or £54.40 (enhanced), deducted from salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.