Credit Controller-Finance

NHS; England; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

A leading healthcare provider in England is seeking a Credit Controller to join their Finance team. This full-time, permanent position involves managing the Trust's debt and supporting various financial functions, particularly Accounts Receivable. The successful candidate will require expertise in financial ledger systems and strong communication skills, along with the ability to work under pressure in a team-oriented environment. The role offers opportunities for professional development and a commitment to supportive workplace practices.

Benefits

Support for continuing study

Flexible working patterns

Professional development opportunities

Qualifications

• Significant experience in all aspects of using financial ledger systems with an emphasis on Accounts Receivable.
• Experience in credit control and dealing with customers in writing and by phone.
• Ability to adapt to changing priorities and manage workloads effectively.

Responsibilities

• Assist Transaction Team Manager with Sales Income recovery from multiple organizations.
• Work closely with Shared Business Services for debt management.
• Chase debt and maintain notes on the invoicing system.

Skills

Excellent communication skills

Advanced Excel skills

Ability to work under pressure

Team player

Decision-making skills

Education

Studying towards CCAB/CIMA qualification

Degree in a relevant subject

Tools

Financial ledger systems

Computer applications

Job description

Job Summary

We are recruiting for a Credit Controller who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for an enthusiastic and professional individual to join our award‑winning Finance team.

The successful candidate will be responsible for handling the Trust's debt in conjunction with NHS Shared Business Services and be the key member of the Transaction Team in respect of Receivables. They will also be responsible for the Lister Cash Office including line management of the cashiers.

The post holder will have excellent interpersonal and communication skills and be confident in the use of Microsoft products (particularly Excel) to a high standard. Attention to detail and the ability to work under pressure are key to this role. The ability to manage one's own workload and that of the Cashiers.

Support for continuing study would be available to the right candidate. Our Finance Team has achieved Level 2 accreditation and is actively working towards Level 3, so we are committed to supporting our staff in their professional development.

The Finance Team is based in Avnet House, Stevenage. Team members typically work from home two or three days per week, with Tuesday being a day when everyone from Financial Accounts attends the office.

Main Duties of the Job

• Assisting the Transaction Team Manager in all matters relating to the recovery of Sales Income from both NHS and Non‑NHS organisations, Health Insurance Companies, Individuals and other miscellaneous entities.
• Working closely with Shared Business Services (SBS) who are the Trust's outsourced Sales Invoicing/Debt Management Contractor whose offices are in Leeds (Invoicing & Receipting) & Bristol (Debt Management).
• Chasing debt personally in conjunction with SBS and adding notes onto the SBS system.
• Providing support to the Trust's Sales Invoicing staff based in various Departments in the Lister, QEII and Mount Vernon.
• Undertaking routine System Maintenance functions relating to the 'Accounts Receivable' ledger.
• Resolving ad‑hoc queries raised either internally or externally relating to Accounts Receivable.

About Us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Our Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

Details

Date posted: 06 January 2026

Pay scheme: Agenda for change

Band: Band 5

Salary: £31,049 to £37,796 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 361‑7568831‑A

Job locations: Avnet House, Rutherford Close, Stevenage, SG1 2EF

Person Specification

Essential Qualifications / Training

• Studying towards CCAB/CIMA qualification, or have equivalent experience in a degree in a relevant subject, or relevant work experience.

Desirable Qualifications / Training

• Attained CCAB/CIMA qualification, or have equivalent experience in a degree in a relevant subject.

Essential Previous Experience

• Significant experience in all aspects of using financial ledger systems particularly in respect of Accounts Receivable.
• Experience of dealing with customers, both in writing and by telephone.
• Experience of working within a credit control environment.

Desirable Previous Experience

• Significant experience in all aspects of NHS Shared Business Services Oracle system particularly in respect of Accounts Receivable.
• Experience in an NHS financial environment.

Essential Skills

• Excellent communication skills, both written and oral.
• Experienced user of computer applications. Advanced understanding of spreadsheets, computerised ledger systems and email packages.
• Confidently make decisions in response to customer enquiries.
• Able to work as a member of a team and to perform effectively under pressure to meet deadlines.
• Able to confidently advise other users when offering/responding to requests for support or guidance in matters relating to the Accounts Receivable matters.
• Able to build good working relationships with both Internal/External staff and Customers.

Essential Knowledge

• A good working knowledge of sales ledger function, debt management, and cash allocation.
• All‑round knowledge of financial and accounting procedures, legislation and NHS reporting and accounting requirements.
• General knowledge of VAT legislation as it affects the NHS.

Desirable Knowledge

• Extensive knowledge of large financial systems.
• Knowledge of the Trust's Standing Orders and Standing Financial Instructions.

Essential Other Requirements

• Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff.
• Role model our Trust values every day.
• To be flexible and adaptable to work requirements and changing priorities.
• Ability to manage relationship with NHS Shared Business Service on matters relating to debt collection.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

East and North Hertfordshire Teaching NHS Trust

Avnet House, Rutherford Close, Stevenage, SG1 2EF

Website: https://www.enherts-tr.nhs.uk/

Employer Reference Code: LNKD1_UKTJ