Credit Controller (15 month Fixed Term Contract)

Gradus Limited; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading flooring manufacturer in the United Kingdom is seeking a Credit Controller to manage the sales ledger and credit control functions. The role requires ensuring prompt payment from UK and international customers, addressing account disputes, and handling financial reconciliations. The ideal candidate should possess construction industry credit control experience, strong organisational skills, and proficiency in Excel. This position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary

26 days annual leave plus bank holidays

Employee Assistance Programme

Discounted gym membership

Free parking on all sites

Qualifications

• Experience with retention and defects periods, variation work, and contractor discounts.
• Ability to learn new systems quickly.
• Strong numeracy and administrative skills.

Responsibilities

• Administer the Sales Ledger and Credit Control function.
• Ensure timely payment from customers and resolve disputes.
• Perform month-end reporting activities.

Skills

Construction industry credit control experience

Clear communication skills

Intermediate Excel skills

Organisational and problem-solving skills

Tools

Excel

Job description

15-month fixed term contract Full Time (Maternity Cover)

Gerflor and Gradus offer products which are ideal for use in a wide variety of applications including healthcare, commercial office, education, retail, hospitality & leisure and housing. Products can be combined to provide a complete package that balances performance, aesthetics and cost alongside environmentally responsible manufacturing processes. Due to our ongoing success we now have a vacancy for a Credit Controller (Construction Ledger Specialist) on a 15-month fixed term contract.

The Role

As our Credit Controller you will be responsible for administering and maintaining the Sales Ledger and Credit Control function ensuring UK and international customers pay promptly, liaising with internal and external customers to maximise cash flow and minimise queries, losses and risk. Reporting to the Credit Manager you will work towards achieving results which are in the best interest of Gradus and Gerflor employees and physical and intangible assets within reasonable bounds of personal judgement, competence, safety and law.

Key Responsibilities

Credit Control

• Managing the sub-contract construction ledger, specialised paperwork, payment allocations and retention payment periods.
• Using a firm but fair approach to ensure customers pay within agreed payment terms, communicating via telephone and email.
• Liaise with customers, Customer Services and Sales teams to log, investigate and resolve account disputes.
• Manage held order queues working closely with customers, Customer Services and Sales to ensure timely order release in line with payment terms and credit limits.
• Familiarity with the principals functions and websites of credit insurers and credit reference agencies.
• Set maintain and regularly review customer credit limits.
• Liaise with Insolvency Practitioners and solicitors where required.
• Attend weekly stakeholder meetings and provide up-to-date reporting on overdue accounts and disputes.

Sales Ledger Administration

• Record post and allocate daily customer receipts received via bank transfer, bank card and cheque.
• Manage customer receipt queries and remittance processing.
• Weekly reconciliation of receipts received and posted.
• Liaise with Customer Services to report and manage proforma invoice payments.
• Process new account applications including credit reference checks and credit insurance applications and set up new customer accounts.
• Maintain existing customer accounts.
• Manage shared team email inboxes responding to or forwarding correspondence as appropriate.
• Complete month-end reporting activities.
• Provide holiday cover, absence cover and general support to colleagues within the Accounts Department during busy periods.

About you – what you'll bring

• Good knowledge and experience of construction industry credit control requirements (including retention and / or defects periods, variation work and main contractor discounts).
• Ability to learn and adapt to using new systems quickly.
• Clear, concise and professional written and verbal communication skills including telephone and face‑to‑‑face interaction.
• Intermediate Excel skills including pivot tables, lookups and SUMIFS.
• Experience of working within a Finance department.
• Customer service oriented aptitude, considerate and respectful when working with others.
• Strong numeracy, organisational, administrative and problem‑solving skills.
• Comfortable working in a fast‑paced office environment and meeting deadlines.
• A proactive team player able to use initiative and work independently.
• Confidence, positivity and enthusiasm.
• Able to listen attentively and interpret instructions effectively.
• Self‑assured and resilient when dealing with challenging situations.

What we offer in return

• Competitive salary.
• 26 days annual leave plus bank holidays (4–5 days saved for Christmas).
• Additional annual leave purchase scheme (up to 5 days).
• Birthday Holiday.
• Employee Benefits Platform (provided by VIVUP) which includes:
• Employee Assistance Programme – 24/7 free confidential advice.
• Discounted high street shopping.
• Cycle to work scheme.
• Group life insurance and death in service.
• Company Pension contribution.
• Occupational Health Services.
• Discounted Gym Membership.
• Free parking on all sites.

The Company

With over 100 years of combined experience in the contract interiors sector together Gerflor and Gradus have built an unrivaled reputation for quality and service. Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates, manufactures and markets innovative design‑led and eco‑responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well‑established in more than 100 countries worldwide. Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in international markets.

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