Credit Controller

Red Recruitment; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Credit Controller based in Banbury. This role involves speaking with customers regarding outstanding balances, building positive relationships, and handling payment conversations. Applicants should possess a full UK driving licence and be comfortable with customer service roles. Starting date is in January 2026, with training provided. This position offers a supportive environment and opportunities for growth.

Benefits

Full training and structured onboarding

Supportive working environment

Ongoing development and progression opportunities

Company events and positive team culture

Qualifications

• Full UK driving licence and own vehicle.
• Desirable experience in credit control or customer service.
• Experience handling customer accounts or queries is a plus.

Responsibilities

• Speak with customers about outstanding balances.
• Build positive, long-term customer relationships.
• Handle payment conversations empathetically and professionally.
• Keep accurate records of customer interactions.

Skills

Comfortable talking to customers

Building rapport

Organised

Detail-focused

Solution-oriented

Job description

Credit Controller

Red Recruitment is hiring a Credit Controller based in Banbury. This role is working for an outsourcer, on behalf of their client, a leading UK supplier of agricultural products and services. If you're comfortable speaking with customers and enjoy solving problems through conversation, this could be a great next step.

To be considered for this position, you must hold a full UK driving licence, have your own vehicle and be willing to travel to Wales one day per month.

Package for a Credit Controller

• Salary: 12.21 per hour
• Location: Banbury, with one day a month in Wales
• Start date: 5thJanuary 2026
• Hours: Monday – Friday, 9am – 5:30pm
• Contract Type: 6–month FTC/temp to perm
• Training: W/C 5thJanuary in Wales for 5 days, 1 day a month in Wales and then Banbury–based

• Full training and structured onboarding
• Supportive, people–first working environment
• Ongoing development and progression opportunities
• Company events and a positive team culture

Key Responsibilities of a Credit Controller

• Speaking with customers by phone and email regarding outstanding balances
• Building positive, long–term relationships with customers
• Handling payment conversations with empathy, confidence, and professionalism
• Agreeing payment arrangements and next steps where appropriate
• Keeping accurate records of customer interactions and outcomes
• Working with internal teams to resolve queries and account issues
• Contributing ideas to improve customer communication and collection processes

Key Skills and Qualifications of a Credit Controller

We're looking for people who are comfortable talking to customers and building rapport.

• Previous experience in credit control, collections, or customer service is desirable but not essential
• Experience handling customer accounts or customer queries is a plus

You’ll be

• Confident and professional on the phone
• Calm, patient, and respectful in sensitive conversations
• Organised, reliable, and detail–focused
• Clear and personable in your communication style
• Proactive and solution–oriented
• Comfortable working independently and as part of a team

Candidates from customer service, contact centre, account management, or similar roles are encouraged to apply.

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)