Credit Control

The College of Naturopathic Medicine; East Grinstead; On-site; GBP 26,000 - 30,000; Full time

Job summary

A respected training provider in England is seeking a reliable and friendly Credit Control professional for its Finance Department. The role involves managing student accounts, ensuring timely payments, and handling various financial administration tasks. Candidates should have excellent English communication skills, a positive attitude, and ideally experience in credit control or finance. The position offers a negotiable salary of £26,000 to £30,000 per year, along with additional benefits like free short courses and discounts.

Benefits

Negotiable salary between £26,000 and £30,000

Free short courses

Store discount card

Bike to work scheme

Two company parties per year

Additional holiday with length of service

Paid sick leave after first year

Qualifications

• Excellent written and spoken English is mandatory.
• Experience in credit control or finance administration is desirable.
• Positive and respectful attitude while interacting with students.

Responsibilities

• Manage student and customer accounts, ensuring payments are up to date.
• Contact students regarding overdue balances and follow up appropriately.
• Set up and manage payment plans efficiently.
• Process payments and maintain accurate financial records.
• Investigate and resolve account queries in a supportive manner.

Skills

Excellent written and spoken English

Time and workload management

Confident communication

Strong numerical accuracy

Attention to detail

Positive attitude

Tools

Microsoft Office

CRM databases

Job description

We are looking for a reliable, friendly, and well‑organised person to join our Finance Department as Credit Control. You will play an important role in ensuring that student accounts are managed accurately and responsibly. You'll handle a range of credit control and financial administration tasks, always maintaining clarity, professionalism, efficiency and excellent communication.

The College of Naturopathic Medicine (CNM) is a respected training provider in natural health. We take pride in providing our students with a caring and professional learning experience.

Responsibilities

• Managing student and customer accounts, ensuring payments are up to date.
• Contacting students regarding overdue balances and following up appropriately.
• Setting up, monitoring and managing payment plans.
• Processing payments and updating and maintaining financial records accurately.
• Investigating and resolving account queries in a clear and supportive manner.
• Working closely with the Student Support teams to ensure accurate account information.
• Preparing reports and maintaining documentation in line with financial procedures.
• Supporting the Finance Department with general administration when required.

Qualifications

• Excellent written and spoken English.
• Communicates clearly, confidently, and warmly, especially when discussing payments.
• Manages time and workload efficiently.
• Confident using Microsoft Office and CRM databases.
• Strong numerical accuracy and attention to detail.
• Positive, respectful attitude when interacting with students.
• Ideally has experience in credit control, finance administration, or working within an education or student‑facing environment.

Benefits

• A negotiable salary between £26,000 and £30,000 per year, depending on skills and experience.
• Free short courses.
• Store discount card.
• Bike to work scheme.
• Two company parties per year.
• Additional holiday with length of service (26 days max + bank holidays).
• Paid sick leave after the first year of employment.