Creative Account Manager

Inspired Thinking Group (ITG); Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading creative marketing agency in Birmingham is seeking a Creative Account Manager to deliver exceptional services to clients, manage end-to-end project delivery, and maintain strong client relationships. The ideal candidate has proven account and project management experience in a creative environment, excellent communication skills, and a strong focus on customer service. You will work collaboratively across teams to ensure timely delivery and client satisfaction, while fostering a positive work environment.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards with £250 bonus

Paid Volunteer Day

Referral scheme with £1,000 bonus

Qualifications

• Proven experience in account and project management in a marketing environment.
• Ability to challenge briefs and provide actionable feedback.
• Ability to manage budgets and project scopes with attention to detail.

Responsibilities

• Deliver best-in-class client service focused on responsiveness and accuracy.
• Manage end-to-end delivery of creative services from client brief to final asset.
• Maintain excellent client relationships as the daily point of contact.

Skills

Account and project management

Customer service

Excellent communication

Problem-solving

Organisational skills

Time management

Attention to detail

Tools

Excel

Monday.com

Canopy

Job description

As a Creative Account Manager for Macmillan, you will be responsible for delivering exceptional creative services that meet both the client’s contractual requirements and ITG’s internal KPIs. You’ll act as the key liaison between the client and cross-functional internal teams, ensuring all content is delivered on time, on brand, and to the highest standard. With a strong focus on accuracy, process, and relationship management, you will help to ensure an outstanding client experience at every touchpoint.

Key Responsibilities:

• Key role within the Macmillan account team.
• Deliverbest-in-class client servicewith a focus on responsiveness, accuracy, and professionalism.
• Manageend-to-end delivery for creative services, & production house from client brief through to final asset creation.
• Maintainexcellent client relationships, acting as a trusted advisor and daily point of contact.
• Lead and attend both client and internal project meetings.
• Ensure strictadherence to internal/client SLAs, critical paths, processes, and quality standards.
• Manage multiple, fast-paced projects simultaneously across creative and artwork.
• Oversee the management of Canopy: client training, administration and close relationship with configuration team to resolve any workflow issues
• Own thefinancial managementof your account: invoicing, tracking spend and chasing POs.
• Work collaboratively with cross-functional teams (Ops, Creative, Studio, Print Production etc.) to ensure smooth workflow and timely delivery.
• Work closely with theSenior Account Directorto escape concerns
• Continuously seek outefficiencies and process improvementsto support smarter ways of working.
• Maintain accurate documentation viaworkflow toolssuch as Monday.com, Canopy and Synergist.

• You’re passionate about customer service and have provenaccount and project managementexperience in a creative or marketing environment.
• Experience in creative, artwork,, and an awareness ofprint and POS production.
• You’ll have an ability to not just take briefs, but challenge themwhen necessary. Understanding the whybehind the request.
• You will be able to giveclear, actionable feedbackto creative and studio teams, bridging the gap between the client and the creative team.
• Superorganised with strong prioritisationand time-management skills.
• You’re an effectiveproblem solver, especially under pressure and in client-facing situations. You can anticipate blockers before they become issues (e.g., delayed copy, late PO approvals).
• Can demonstratecommercial acumenand attention to detail in managing budgets and project scopes.
• You need to have fabulous communication and interpersonal skills, with the ability to build rapport at all levels. Represent ITG in a confident, knowledgeable, and solutions-focused way at all times.
• Can demonstrate you are agile, adaptable, and comfortable working in a fast-paced, changeable environment.
• A naturalteam playerwho thrives in a collaborative setting.
• Proficient inExcel and workflow platforms(e.g. Canopy, Monday.com).

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays– we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme– our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme– know the perfect person to join the team? You could bag £1,000 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.