Courier Operations Lead — Last-Mile Growth

InPost UK; Yeovil; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic delivery company in Yeovil is seeking a Courier Operations Manager to lead and optimise courier operations, ensuring exceptional customer service. The ideal candidate will demonstrate strong leadership in logistics, excellent people management skills, and a focus on operational efficiency. Responsibilities include fostering a customer-first mindset, tracking courier performance, and developing team talent. This role requires thriving in a fast-paced environment with a commitment to compliance and safety standards.

Qualifications

• Proven leadership in logistics, transport, or delivery operations.
• Strong people management and communication skills.
• Results-driven mindset with a focus on customer service and operational efficiency.
• Solid understanding of compliance, health & safety, and performance metrics.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Lead and optimise daily courier operations across core and lifestyle drivers.
• Drive a customer-first mindset across the courier network.
• Conduct inductions, training, and ongoing development of couriers.
• Track and report on delivery performance and KPIs.
• Develop and mentor internal talent to ensure operational continuity.

Skills

Leadership in logistics

People management

Customer service focus

Operational efficiency

Job description

A dynamic delivery company in Yeovil is seeking a Courier Operations Manager to lead and optimise courier operations, ensuring exceptional customer service. The ideal candidate will demonstrate strong leadership in logistics, excellent people management skills, and a focus on operational efficiency. Responsibilities include fostering a customer-first mindset, tracking courier performance, and developing team talent. This role requires thriving in a fast-paced environment with a commitment to compliance and safety standards.