Courier

DHL Express; Reading; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading logistics company is seeking a Courier to enhance customer experience through timely deliveries and collections. The ideal candidate will exhibit excellent planning and customer service skills while adhering to operational policies. You will play a crucial role in maintaining high customer satisfaction levels, ensuring efficient delivery processes, and adapting to changing business needs. Join a dynamic team that values speed and a can-do attitude.

Qualifications

• Ability to deliver and collect shipments efficiently and on time.
• Excellent communication skills to ensure customer satisfaction.
• Strong planning and organizational skills.

Responsibilities

• Deliver and collect shipments efficiently.
• Ensure excellent customer service.
• Plan and organize routes to meet customer requirements.
• Handle shipments safely.
• Adhere to operational policies and security procedures.
• Complete daily safety checks.

Skills

Excellent customer service

Planning and organization

Adaptability

Job description

Job Title

Courier

Location

DHL International (UK) Ltd, Unit 14, Island Road, Reading, Berkshire, RG2 0RP

Hours

Monday - Friday 08:30 – 18:30

About Us

At DHL, we connect people and improve lives.

As a global leader in logistics, we are committed to delivering excellence and innovation.

Join our team and be part of a company that values speed, passion, and a can-do attitude.

Role Purpose

As the face of DHL, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage.

This role is key to ensuring that our principles and ethos are always demonstrated, providing service with speed, passion, and a can-do attitude.

Key Responsibilities

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organize routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

Success Criteria

• Achieve high levels of customer satisfaction.
• Complete time-definite deliveries and collections.
• Demonstrate excellent planning and organizational skills.
• Adapt to changing routes and business needs.